Heaven Williams

• Foster team collaboration, achieving sales targets consistently through strategic planning.
• Enhance daily operations, boosting team efficiency and meeting sales goals effectively.
• Implement inventory strategies, reducing stock errors and improving order accuracy.
• Build strong team relationships, promoting open communication to meet shared objectives.
• Oversee daily activities, ensuring efficient operations and consistent sales performance.
• Analyzed sales data trends to inform strategic decisions, leading to improved product placements and increased customer engagement.
• Assisted in managing daily operations, ensuring seamless workflow and contributing to a noticeable increase in team productivity.
• Assisted in inventory management and stock replenishment processes.
• Trained new staff on customer service protocols and store operations.
• Coordinated visual merchandising to enhance product displays and appeal.
• Supervised daily operations including scheduling shifts, assigning duties.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Maintained accurate records of sales transactions using point-of-sale systems

• Provided technical support for customers via phone, email and chat
• Analyzed recurring support trends to develop proactive solutions, leading to noticeable improvements in service efficiency and client retention.
• Implemented a knowledge base system for common issues, significantly reducing the volume of repetitive queries and improving team productivity.
• Maintained a customer-centric approach, ensuring all interactions were handled with professionalism and empathy to build strong client relationships.
• Monitored key performance metrics to identify areas for improvement, driving marked gains in response times and service quality.
• Enhanced technical support workflows, resulting in faster issue resolution and improved customer satisfaction ratings.

• Provided team leadership, training, coaching and development to ensure a successful sales team.
• Trained staff members on product knowledge and provided feedback on their performance.
• Analyzed financial data and metrics to identify areas for improvement in the sales process.
• Monitored cash registers during peak hours of operation to ensure accuracy of transactions.
• Foster team collaboration, achieving sales targets consistently through strategic planning.
• Enhance daily operations, boosting team efficiency and meeting sales goals effectively.
• Implement inventory strategies, reducing stock errors and improving order accuracy.
• Build strong team relationships, promoting open communication to meet shared objectives.
• Oversee daily activities, ensuring efficient operations and consistent sales performance.
• Analyzed sales data trends to inform strategic decisions, leading to improved product placements and increased customer engagement.
• Assisted in managing daily operations, ensuring seamless workflow and contributing to a noticeable increase in team productivity.

• Demonstrated ability to manage a team of employees and ensure successful shift operations.
• Managed store closing and opening procedures to ensure safety and security.
• Assisted customers with inquiries, orders and complaints in a timely manner.
• Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
• Prepared end-of-shift reports for management review and approval.
• Participated in leadership meetings to develop new policies and procedures.
• Maintained records of daily transactions and weekly sales reports.
• Oversaw shift operations to create quality products that met company standards.

• Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies.
• Assisted customers with product selection, price checks, returns and exchanges, and special orders.
• Organized merchandise displays to ensure accurate pricing and attractive presentation of products.
• Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests.
• Supported store manager in achievement of store goals and KPIs.
• Partnered with store manager to develop and train internal talent.
• Supervised daily store operations to ensure efficient workflow and customer satisfaction.
• Assisted in visual merchandising to enhance product displays and store appearance.
• Conducted inventory counts to maintain stock levels and prevent shortages.
• Organized backroom storage areas to maximize efficiency of space utilization.
• Replenished merchandise displays throughout the store as needed.
• Received shipments from vendors and ensured that all products were properly stocked in their designated locations.