Heaven'l Parker
Sturtevant,WI
Summary
Dedicated to finding opportunity at a motivated, established organization’s Information Technology team to expand and apply knowledge and communication skills in a professional workplace environment. Committed to continuous learning and collaboration to create a lasting impact in the field of Information Technology
Overview
3
3
years of professional experience
Work History
Help Desk Technician
University of Wisconsin
- Demonstrated exceptional performance as consultant, leading to promotion of Technician role
- Executed efficient password resets for user accounts
- Implemented and configured Multi-Factor Authentication (MFA) setups utilizing Microsoft technologies.
Customer Service Operations Intern
Brady Corporation
05.2022 - 08.2024
- Organized inventory and built specialized shelving to improve workplace efficiency
- Provided technical assistance to coworkers with setting up workstations, internet troubleshooting, and transferring data
- Used SAP, and CRM software to manage cases and respond to customers through email in timely manner
- Assisted in daily operations meetings and recorded critical information for operations improvement.
Sales Associate
BestBuy
07.2021 - 04.2022
- Assisted customers with a variety of technology questions & provided solutions for their needs
- Welcomed customers and proactively engaged with them to ensure a positive experience
- Assisted customers with sale orders, returns, and exchanges
- Directed customers to appropriate products based on their needs and recommended complementary products and services to heighten customer experience.
Education
Bachelor's Degree - Information Science & Technology
University of Wisconsin
MilwaukeeAssociate Degree - Computer Support Specialist
Gateway Technical College
Racine, WIHigh School Diploma -
Mary D. Bradford High School
Kenosha, WI01.2020
Skills
- Familiar with business operational applications: MS Office, Google Suite, SAP
- Experience in Active Directory, and Group Policy
- Experience in network troubleshooting, remote assistance, and Linux
- Proficient in building PC hardware
- Studying programming languages such as HTML/CSS, and Python to implement automated solutions
- Interpersonal communication in group and one-on-one settings, as well as virtual and phone interactions
Timeline
Customer Service Operations Intern
Brady Corporation
05.2022 - 08.2024
Sales Associate
BestBuy
07.2021 - 04.2022
Help Desk Technician
University of Wisconsin
Bachelor's Degree - Information Science & Technology
University of Wisconsin
Associate Degree - Computer Support Specialist
Gateway Technical College
High School Diploma -
Mary D. Bradford High School
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