Heavenlight Nkini
Warsaw
Summary
Dynamic professional with a proven track record in supply chain optimization and exceptional communication skills developed at Procter & Gamble and other leading firms. Expertise in enhancing supplier relationships and leading teams to exceed sales goals, showcasing strong project management and motivational abilities. Significant improvements in customer satisfaction and operational efficiency achieved through effective inventory management and procurement processes, ensuring seamless operations and cost efficiency. Qualified Supply Manager with demonstrated leadership and organizational skills, adept at coordinating teams to optimize supply chain performance.
Overview
10
10
years of professional experience
Work History
Purchasing Supply Management& Artwork Specialist
Proctor & Gamble
Warsaw, Poland
08.2023 - 02.2026
- Determined appropriate budget levels and administered expenditures.
- Sourced and expedited materials for emergency operations such as humanitarian aid.
- Executed top-notch customer service and assistance for 77 contractors.
- Created Artworks for toothpaste and Dentures
Customer Service Expert
Found Ever
Warsaw, Poland
03.2021 - 07.2023
- Worked closely with management to establish performance goals aligned with organizational objectives; regularly monitored progress toward these benchmarks.
- Optimized workflow by assigning tasks based on individual skill sets, leading to higher success rates in issue resolution.
- Reduced call wait times by effectively utilizing resources and managing schedules efficiently.
- Provided personalized assistance to customers, ensuring a positive experience with the company's products or services.
- Developed comprehensive training materials to enhance the skills of new hires and existing employees.
- Remote
Travel Consultant
CWT
Warsaw, Poland
01.2022 - 04.2023
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Remote
Sales Manager
Gooden Investment
Dar Es Salaam
03.2016 - 10.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Education
Bachelor of Science - Political Science
UMCS
Lublin, WI07.2023
High School Diploma - Pure Business [ECA]
Canossa High School
Dar Es Salaam, Tanzania07.2020
Skills
- Procurement processes
- Software navigation
- Empathy display
- Supplier relationships
- Supplier relationship management
- Strong communication skills
- Multitasking and organization
- Upselling strategies
- Supply chain optimization
- Call center experience
Interests
COOKING, BASKETBALL, GYM AND FITNESS, BOOKWORM, I love cooking I have a small business in Poland, I read a lot and construct poems on my free time and I go to gym at least 3-4 times a week
Timeline
Purchasing Supply Management& Artwork Specialist
Proctor & Gamble
08.2023 - 02.2026
Travel Consultant
CWT
01.2022 - 04.2023
Customer Service Expert
Found Ever
03.2021 - 07.2023
Sales Manager
Gooden Investment
03.2016 - 10.2020
Bachelor of Science - Political Science
UMCS
High School Diploma - Pure Business [ECA]
Canossa High School