Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Generic

Heavenly Brown

Montgomery

Summary

Hey my name Is Heavenly brown I am Great worker I easily catch on to things pretty fast I have a lot of work experience such as warehouse , customer service , food Processing , assembly line worker & quality inspector . I have reliable transportation to work I'm a people friendly I'm somebody you can always caught on to get the job done I'm always down To learn news things

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Conduent
03.2022 - 06.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Order Picker

Dollar General Warehouse
07.2023 - 01.2025
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
  • Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
  • Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
  • Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
  • Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
  • Collaborated with team members to complete picking tasks quickly and efficiently.
  • Supported quality assurance initiatives by carefully inspecting products before packaging them for shipment.
  • Demonstrated versatility within the warehouse workforce by cross-training in multiple roles beyond order picking responsibilities.

Wing Rounder / Tender Puller

Koch Foods of Alabama
02.2022 - 06.2023
  • Collaborated with cross-functional teams to gather necessary information for preparing comprehensive tenders.
  • Conducted post-bid reviews for continuous improvement purposes, identifying areas of strength and areas requiring further development within the tendering process.
  • Minimized errors in tenders by implementing a robust quality control process that included multiple review stages.
  • Contributed to winning bids by conducting thorough research on prospective clients, competitors, and industry trends.
  • Developed a strong understanding of clients'' needs and preferences by actively participating in pre-tender meetings and site visits to inform proposal content.
  • Ensured timely delivery of tenders by effectively managing deadlines and prioritizing tasks accordingly.
  • Developed strong relationships with clients through consistent follow-ups on submitted tenders and addressing any concerns or queries promptly.
  • Achieved higher win rates with well-organized content libraries that facilitated quick access to standard responses, templates, and supporting documentation.

Cashier

Wal-Mart Supercenter
01.2019 - 02.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Retail Sales Associate

Boost Mobile Store
03.2017 - 01.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Greeted customers and provided outstanding customer service.
  • Monitored sales trends to advise on restocking, ensuring popular items were always available.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Managed inventory to prevent stock shortages, ordering new items as necessary.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.

Education

High school diploma -

Sidney Lanier high school
Montgomery, AL
10.2018

Skills

  • Quality inspection
  • Cash register
  • Warehouse experience
  • Customer service
  • Math
  • Assembly
  • Communication skills
  • Assembly line
  • Food handling
  • Cleaning Experience
  • Order Picking
  • Commercial cleaning
  • Order picker
  • Cash handling
  • Grocery store
  • Packaging
  • Food processing
  • Organizational skills
  • Materials handling
  • Shipping & Receiving
  • Food Preparation
  • Janitorial experience
  • Active listening
  • Call center experience
  • Customer relations
  • Problem resolution
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Client relations
  • Professional telephone demeanor
  • Call center operations
  • Follow-up skills
  • Paperwork processing
  • Order processing
  • Team development
  • Technical support
  • Quality control
  • Sales expertise

Certification

  • Food Handler Certification
  • Driver's License

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Languages

English
Full Professional

Timeline

Order Picker

Dollar General Warehouse
07.2023 - 01.2025

Customer Service Representative

Conduent
03.2022 - 06.2025

Wing Rounder / Tender Puller

Koch Foods of Alabama
02.2022 - 06.2023

Cashier

Wal-Mart Supercenter
01.2019 - 02.2022

Retail Sales Associate

Boost Mobile Store
03.2017 - 01.2022

High school diploma -

Sidney Lanier high school

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