Heavenly Butler
Lewisville
Summary
Experienced in accounting, customer service, account management, and claims with over 10 years of expertise. Seeking long-term opportunities to expand skill set and make a meaningful difference in the lives of others. Dedication and drive fuel pursuit of goals and objectives, committed to working diligently for success.
Overview
5
5
years of professional experience
Work History
Medical Assistant/Front Desk
Ankle & Wound Care
07.2023 - Current
- Check in and check patients out after being seen by our doctor verify insurance also filling out paperwork for appointments work with claims reschedule and scheduling patients appointments and took on the lead role as a medical records coordinator handing medical records for patients attorneys offices and insurance
Insurance Specialist
Conifer Health Solutions
02.2022 - 06.2023
- Data entry working with microsoft on multiple screens making sure everything is correct on the check and also making sure it's correct in the system scanning in documents and mailing out checks
Bank Teller & Account Manager
Wells Fargo
01.2020 - 02.2022
- Customer service for clients including answering phones, emails, & various questions
- Managed customer accounts by verifying information, updating data, checking balances
- Researched and followed up on fraud or possible fraud accounts or charges
- Proactive inter-departmental relations ensuring client needs & issues are managed & resolved
- Focused on client satisfaction and retention
- Provided technical support and guidance for online banking
- Troubleshooting discrepancies and de-escalations as needed for clients
- Dedicated to client satisfaction and detail accuracy for optimal operations on a daily basis
Education
Diploma -
Monterey High School
Lubbock, TXSkills
- Microsoft Office
- Communication Skills
- Active Listening
- Data Verification
- Research
- Money Management
- Customer Service
- Sales
- Technical Support
- Problem-solving
- Cash Handling
- Check Cashing
- Banking
- Teller Duties
- Phone Handling
- Email Handling
- Online Banking Support
- Fraud Investigations
- Escalations
- Efficient Data Entry
- Accurate Data Entry
- Account Management
- Inter-departmental Relations
- Support
- Database Administration
- Client Relations
- Vendor Relations
- Financial services
- Fraud
- Lending
- Cash management
- Accounting
- Debits
- Credits
- Microsoft Excel
- Computer skills
- Medical terminology
- Medical office experience
- Organizational skills
- Patient service
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Medical Assistant/Front Desk
Ankle & Wound Care
07.2023 - Current
Insurance Specialist
Conifer Health Solutions
02.2022 - 06.2023
Bank Teller & Account Manager
Wells Fargo
01.2020 - 02.2022
Diploma -
Monterey High School
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