Summary
Overview
Work History
Education
Skills
Timeline
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HEAVENLY MERCADO-RUDOLPH

Vernon,United States

Summary

I'm driven by a strong work ethic and strive for excellence in everything I do. I maintain a clear distinction between my professional and personal life, keeping them balanced and separate.

Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.

Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.

Overview

10
10
years of professional experience

Work History

Crew member

Dunkin
01.2021 - Current
  • As a cashier at Dunkin', my role involved a range of responsibilities, including maintaining store cleanliness, restocking supplies, preparing beverages and food, and managing opening and closing procedures. My primary goal was to deliver exceptional customer service, ensuring customers enjoyed their experience and were satisfied with their purchases.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Assisted other team members to achieve goals.

Crew Member

Charley's Philly Steaks
01.2018 - 01.2018
  • My role was to ensure every customer left the store completely satisfied. To achieve this, I multitasked across various roles, including food preparation (grilling and frying), dishwashing, operating the register to provide excellent customer service, and conducting in-store sampling to engage with customersCleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Crew member

Roger Williams Park Zoo (Wilderness Cafe)
01.2018 - 01.2018
  • As a cashier, my responsibilities extended beyond processing transactions. I also maintained store cleanliness, served customers, and supported special events like birthday parties and catering services. Additionally, I contributed to seasonal promotions, such as the lemonade stand, handling both opening and closing duties.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Janitor

Rockville Church Of The Nazarene
01.2015 - 01.2015
  • As a janitor, I was responsible for maintaining the cleanliness and appearance of the entire facility, including both upstairs and downstairs areas. My duties included window cleaning, vacuuming large spaces, and ensuring the building was left in pristine condition, looking its best before departure.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.

Deli

Krauzers Food Store
01.2015 - 01.2015
  • My responsibilities included food preparation, such as slicing and grilling deli meats, and serving sandwiches and grilled/fried items. I also maintained store cleanliness, restocked shelves, and performed other general duties to ensure smooth operations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

High School Diploma -

VRABE
Vernon, CT

Skills

  • Very organized
  • Great at communicating
  • Leadership
  • Easy to adapt
  • Quick to learn hands on
  • Problem solving
  • Math
  • Art
  • Very strong work ethics
  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Time management skills
  • Customer service excellence
  • Money handling

Timeline

Crew member

Dunkin
01.2021 - Current

Crew Member

Charley's Philly Steaks
01.2018 - 01.2018

Crew member

Roger Williams Park Zoo (Wilderness Cafe)
01.2018 - 01.2018

Janitor

Rockville Church Of The Nazarene
01.2015 - 01.2015

Deli

Krauzers Food Store
01.2015 - 01.2015

High School Diploma -

VRABE

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HEAVENLY MERCADO-RUDOLPH