HEAVIN STEWART
Salt Lake City,UT
Summary
Dynamic and customer-focused professional with a strong background in concierge services, front desk operations, and social service support. Proven ability to deliver exceptional customer experiences while effectively managing administrative tasks and maintaining security in high-rise residential and hospitality environments. Skilled in conflict resolution, property management, and coordinating resident services with efficiency and professionalism. Highly adaptable, detail-oriented, and committed to fostering positive client relationships. Seeking to leverage strong organizational and interpersonal skills in a role that values service excellence and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Homeless Services Diversion Worker
Utah Community Action
09.2023 - Current
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance
- Maintained accurate records and documented client data in company databases
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries
- Connected individuals with relevant community resources and coordinated referrals
- Collaborated with case management to support clients
- Answered phone calls and provided new clients with required paperwork to initiate service.
Concierge/Front Desk Agent
Action Property Management
02.2021 - 06.2023
- Document reports of disturbances that occur, keep up with a daily inventory list of packages we receive for the residents
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management
- Received incoming calls and coordinated with staff to fulfill resident requests
- Evaluated employee performance regularly using established metrics, providing constructive feedback and identifying opportunities for professional development.
- Reduced security risks by providing efficient emergency response management.
- Oversee amenity reservations, such as fitness centers, lounges, and event spaces.
Front Desk Receptionist
European Wax Center
02.2021 - 02.2022
- Completed basic bookkeeping and document filing
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions
- Scheduled appointments and maintained and updated appointment calendars
- Suggested membership programs for frequently returning customers
Sales Associate
Z Gallerie
03.2018 - 02.2021
- Greeted customers and offered to assist with showroom navigation and selecting products
- Coordinated with teammates and clients to schedule deliveries
- Kept sales desk and showroom floor clean and aesthetically appealing with regular upkeep
- Discussed financing options, pricing and current promotional offers
Sales Associate/Cashier
Ralph Lauren
02.2018 - 02.2021
- Followed company policies, rules and procedures to promote company goals and maintain safety
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
Education
High school Diploma -
Thomas Jefferson High School
Los Angeles, CA06.2017
Skills
- Sales
- Hospitality
- Management
- Front desk
- Surveillance
- Microsoft Office
- Time management
- Property management
- Organizational skills
- Customer service
- Filing
- Microsoft Excel
- Intake
- Office experience
- Data entry
- Communication skills
- Microsoft Word
- Leadership
- Microsoft Outlook
- Typing
Certification
Guard Card, 08/01/23, 11/01/24
Timeline
Homeless Services Diversion Worker
Utah Community Action
09.2023 - Current
Concierge/Front Desk Agent
Action Property Management
02.2021 - 06.2023
Front Desk Receptionist
European Wax Center
02.2021 - 02.2022
Sales Associate
Z Gallerie
03.2018 - 02.2021
Sales Associate/Cashier
Ralph Lauren
02.2018 - 02.2021
High school Diploma -
Thomas Jefferson High School
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