Heavyn Jarrell
Brandon,FL
Summary
To obtain employment that will utilize my current skills as well as expand my experience while executing quality work individually and as a team player.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Concentrix - Spectrum Mobile
07.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Trained new hires to perform cross-training exercises with experienced workers.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Helped employees manage and reach individual goals, supporting independent progression and social skills.
Customer Service Representative
Ashley Furniture
10.2020 - 08.2021
- Answered inbound 80-100 calls per day and directed service needs and accurately input information into electronic system
- Informed customers about billing questions, processed payments and provided payment option setup assistance
- Review account and service histories to identify theft and inquires
- Track customer packages and assess issues to determine solutions
- Train new employees on how to use company’s computer program and how to enter customer data and organizing customer interaction logs.
Admissions Representative
Ultimate Medical Academy
03.2020 - 10.2020
- Interview prospective student candidates
- Mentor students through the admissions process, financial aid through 1st month of their courses
- Complete an average of 30 calls daily for potential recruiting leads and telephonic interviews
- Ability to check and review admission documents submitted by applicants
- Proficient in using Microsoft Office Suite, Spread sheets and database management.
Customer Service Representative
Concentrix
07.2019 - 03.2020
- Confer with customers by telephone to provide information about products, reward programs, take or enter orders, cancel insurance accounts and obtain details for requests
- Verified insurance plans and coverage by creating and maintaining liaison with insurance company personnel
- Working knowledge of Protected Health Information (PHI), HIPPA
- Assist customers in understanding how their insurance plans work and provide necessary feedback regarding coverage, billing and copays
- Updated and obtained customer information such as demographics and medical histories and ensured that they are properly updated using the company’s data system
- Performed administrative duties, documents collection and other clerical tasks as assigned.
Sales Representative
One Touch Direct
09.2018 - 06.2019
- Developed and sustained relationships with existing customers, building report as a personable and effective representative
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Provided customer support resolved customer complaints and escalate problems to leadership
- Handled multiple forms of payments
- Watched for fraudulent activity and customer
- Reported activity to leadership
- Kept detailed account records and contact logs
- Negotiated prices terms of sales and service agreements
- Aimed to turn every call into a sale by connecting with customers and potential customers
- Mastered the art of pitching to effectively close deals
- Helped train new employees on sales, policies, and procedures.
Sales Associate
Fly Street Life
08.2018 - 11.2018
- Compute sales prices, total purchases, and received and process cash or credit payment
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Placed special orders or called other store locations to find desired items for customers
- Received and processed payments by cash, check and credit cards
- Processed refunds for returned merchandise
- Open and closed cash registers, performed tasks such as counting money, separating charge slips, and coupons
- Bagged and packaged purchases.
Cashier
Winn Dixie
09.2014 - 11.2017
- Operated electronic cash register, scanner, intercom system to ensure fast processing of customer purchases from store
- Established or identified prices of goods, services, or admission
- Responsible for balancing cash drawer with accuracy
- Clean, maintained and stocked checkout registers
- Assisted customers by providing merchandise information and resolving customer complaints quickly
- Trained new employees on register, bagging and processing inventory
- Contacted managers to handle price corrections.
Education
High School Diploma -
Tampa Bay Tech High School
Tampa, FL05.2018
Skills
- Account Management
- Administrative Support
- Managing Multiple Tasks
- Schedule Appointments
- Microsoft Office
- Handling Complaints
- Telephone Etiquette
- Calm and Professional Under Pressure
- Escalation Specialist
Timeline
Customer Service Representative
Concentrix - Spectrum Mobile
07.2022 - Current
Customer Service Representative
Ashley Furniture
10.2020 - 08.2021
Admissions Representative
Ultimate Medical Academy
03.2020 - 10.2020
Customer Service Representative
Concentrix
07.2019 - 03.2020
Sales Representative
One Touch Direct
09.2018 - 06.2019
Sales Associate
Fly Street Life
08.2018 - 11.2018
Cashier
Winn Dixie
09.2014 - 11.2017
High School Diploma -
Tampa Bay Tech High School
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