Heavyn Smith
Gilmer,TX
Summary
Dynamic and detail-oriented professional with experience at Gap Inc. and Home Depot, excelling in order fulfillment and customer service. Proven ability to enhance workflow efficiency through RF scanning and effective team collaboration. Committed to maintaining high standards of accuracy and fostering positive customer relationships, ensuring satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Order Picker
Gap Inc
Longview, TX
06.2025 - Current
- Operated handheld scanners to accurately track inventory levels and shipments
- Selected and picked merchandise according to order specifications for efficient dispatch
- Maintained cleanliness and organization of work area to ensure safe operations
- Collaborated with team members to meet daily productivity targets consistently
- Implemented improvements in sorting procedures to enhance workflow efficiency
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
- Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
- Pulled orders quickly to maintain demanding productivity goals.
Customer Service Cashier
Home Depot
Longview, TX
01.2025 - 06.2025
- Processed customer transactions accurately using point-of-sale system.
- Assisted customers with product inquiries and store navigation.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash and credit transactions, ensuring compliance with company policies.
- Resolved customer complaints promptly, contributing to increased satisfaction levels.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
Education
Nursing
Northeast Texas Community College
Mount Pleasant, TXSkills
Order picking
Order picking and processing
Product picking
Picking accuracy
Warehouse safety
Warehouse operations
Work area maintenance
RF scanning devices
RF gun operation
Order logging
Barcode scanning
Time management
Team collaboration
Item selection
Quick learner
Order filling
Safety processes and procedures
Customer relationships
Customer service
Attention to detail
Order fulfillment
Cash register operations
Warehousing functions
Product labeling
Timeline
Order Picker
Gap Inc
06.2025 - Current
Customer Service Cashier
Home Depot
01.2025 - 06.2025
Nursing
Northeast Texas Community College