Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Heba Ali

Atlanta,GA

Summary

Dedicated Biomedical Engineer with 7+ years of expertise in hospital equipment maintenance, repair, and calibration. Skilled in troubleshooting complex issues, managing preventive maintenance, and coordinating with vendors and clinical teams. Strong communicator with a focus on delivering safe and efficient patient care.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Biomedical Service Engineer

Dr. Soliman Fakeeh Hospital (DSFH)
Jeddah
09.2021 - 09.2023
  • Diagnosed and repaired biomedical equipment issues, ensuring continuous operation in critical areas such as ICU, DR, and OR.
  • Conducted preventive maintenance and calibration, ensuring compliance with safety standards and regulatory requirements.
  • Maintained proactive communication with clinical staff regarding equipment status, resulting in high satisfaction scores.
  • Managed inventory of spare parts and tools, reducing downtime and ensuring the timely availability of essential components.
  • Trained and mentored junior technicians, enhancing team competency and service quality.
  • Provided on-call support to address urgent equipment failures, minimizing disruption to hospital operations.

Biomedical Service Engineer

Dr. Ghassan Najib Pharaon Hospital (GNP)
Jeddah, Saudi Arabia
06.2020 - 06.2021
  • Performed preventive maintenance and calibration on over 100 medical devices, ensuring compliance with operational standards.
  • Led troubleshooting efforts, reducing equipment downtime by 20% and enhancing the reliability of critical care equipment.
  • Coordinated with vendors for warranty and contract-related maintenance, optimizing service delivery and reducing costs.
  • Developed and maintained comprehensive technical documentation, including calibration records and maintenance logs.
  • Provided hands-on training to healthcare staff on the effective use and maintenance of medical equipment.
  • Successfully standardized maintenance protocols, resulting in consistent service quality across departments.

Sales Representative / Biomedical Engineer

TANWEER For Medical & Scientific Service Co. Ltd
Khartoum, Sudan
01.2016 - 11.2017
  • Conducted in-depth market research and analysis, and identified key customer segments.
  • Delivered technical presentations and product demonstrations to healthcare professionals, driving product adoption and increasing sales.
  • Managed post-sales technical support, ensuring customer issues were resolved promptly, leading to a 95% customer satisfaction rate.
  • Assisted in pricing strategies and product selection, supporting the sales team in securing major contracts with leading hospitals.
  • Built and maintained strong relationships with key stakeholders, including healthcare providers and suppliers.

Biomedical Engineer

Essentials Multi Activities CO. Ltd
Khartoum, Sudan
08.2013 - 08.2015
  • Installed, maintained, and performed quality checks on medical equipment, including ultrasound machines, patient monitors, and defibrillators.
  • Conducted user training sessions for healthcare professionals, ensuring safe and effective operation of new equipment.
  • Managed inventory and procurement of spare parts, reducing lead times and ensuring continuous availability of critical components.
  • Provided technical support for the installation and integration of new medical systems, ensuring seamless operation within existing hospital infrastructure.

Biomedical Engineer

Medical Military Hospital
Omdurman, Sudan
02.2011 - 02.2012
  • Inspected, tested, and maintained critical medical equipment, ensuring optimal performance in high-stakes environments.
  • Developed and implemented a preventive maintenance schedule, improving equipment reliability and reducing emergency repairs.
  • Conducted safety assessments and ensured compliance with military healthcare standards, contributing to a safer working environment.
  • Supervised maintenance staff and provided training on best practices, reducing equipment failures and extending device lifespans.

Education

Master of Science in Biomedical Engineering -

University of Medical Science And Technology
Khartoum, Sudan
11.2013

Bachelor of Science in Biomedical Engineering (Minor in Medical Imaging) -

University of Medical Science And Technology
Khartoum, Sudan
07.2010

Skills

  • Biomedical Equipment Maintenance & Repair
  • Preventive Maintenance & Calibration
  • Inventory & Vendor Management
  • Circuit Board-Level Troubleshooting
  • Technical Mentorship & Team Leadership
  • Tool & Service Equipment Proficiency
  • Team Collaboration & Independent Work
  • Technical Documentation & Regulatory Compliance

Certification

  • Adeor Neurosurgical Products and Accessories, Adeor Medical AG, 07/2021
  • Medivators/PENTAX Systems, Medical Supplies & Services Co. Ltd., 07/2021
  • HMTS 142 Plasma Sterilizer, Samir Group, 06/2021
  • Introduction to Laser Application & Ophthalmic Equipment, Center of Advanced Software and Biomedical Engineering Consultation, Cairo, Egypt, 02/2009
  • Biomedical Engineering Standard and Safety, International Islamic University of Malaysia, 02/2008

Languages

English
Full Professional
Arabic
Native/ Bilingual

Timeline

Biomedical Service Engineer

Dr. Soliman Fakeeh Hospital (DSFH)
09.2021 - 09.2023

Biomedical Service Engineer

Dr. Ghassan Najib Pharaon Hospital (GNP)
06.2020 - 06.2021

Sales Representative / Biomedical Engineer

TANWEER For Medical & Scientific Service Co. Ltd
01.2016 - 11.2017

Biomedical Engineer

Essentials Multi Activities CO. Ltd
08.2013 - 08.2015

Biomedical Engineer

Medical Military Hospital
02.2011 - 02.2012

Master of Science in Biomedical Engineering -

University of Medical Science And Technology

Bachelor of Science in Biomedical Engineering (Minor in Medical Imaging) -

University of Medical Science And Technology

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Heba Ali