Heba Badwi
Dallas,TX
Summary
Proven leader in enhancing customer satisfaction, evidenced by top performance at DFW International Airport. Excelled in critical thinking and Microsoft Excel, driving team development and problem resolution. Achieved significant improvements in operational efficiency and customer loyalty through innovative strategies and relationship building. Skilled in navigating high-stress situations, consistently exceeding performance metrics.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
DFW International Airport
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Market Supervisor
Al Baraka Grocery Store
03.2022 - Current
- Conducted regular staff meetings to review performance metrics, fostering a culture of continuous improvement and open communication.
- Oversaw daily store operations, ensuring smooth functioning and maintaining high standards of cleanliness and organization.
- Maintained a safe work environment by enforcing strict adherence to company policies regarding safety procedures.
- Improved market performance by implementing effective sales strategies and monitoring team progress.
- Constructed detailed reports for upper management, showcasing market performance and identifying areas for potential improvement.
- Hired top-quality candidates who contributed positively to the team dynamic and quickly adapted to their roles as Market Supervisors.
- Developed strong relationships with vendors, negotiating favorable contracts to optimize inventory levels and reduce costs.
- Analyzed sales data to identify trends and opportunities for growth, making informed decisions to maximize profits.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Lead Custodian
Mesquite ISD
- Monitored employees to enforce proper use of personal protective equipment, supplies and equipment.
- Maintained compliance with industry regulations through thorough knowledge of OSHA guidelines and adherence to company policies.
- Implemented a structured training program for new hires, providing necessary support and guidance to ensure their success in the custodial team.
- Optimized workflow efficiency by analyzing data from routine performance evaluations of custodial staff members.
- Enhanced cleanliness and sanitation by implementing efficient cleaning techniques and protocols.
- Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair.
- Performed custodial duties to maintain area in clean and habitable condition.
- Improved team efficiency with thorough training in equipment usage, safety procedures, and time management.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Operated buffers and burnishers to clean and polish floors.
Wear House
Amazon
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
No Degree - Accounting And Finance
Richland College
Dallas, TXAl Azhar High School
Cairo Egypt2004
Skills
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Microsoft Excel
- Customer satisfaction measurement
- Team development
- Documentation
Languages
English
Professional Working
Arabic
Professional Working
Timeline
Market Supervisor
Al Baraka Grocery Store
03.2022 - Current
Customer Service Representative
DFW International Airport
Lead Custodian
Mesquite ISD
Wear House
Amazon
No Degree - Accounting And Finance
Richland College
Al Azhar High School
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