Heba Dibas
Arlington,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Substitute Teacher/Assistant Teacher
Arlington Independent School District
Arlington, Texas
03.2024 - Current
- Took attendance in accordance with school procedures
- Taught provided lesson plan
- Maintained a functioning classroom
- Helped pupils with their learning, often with a particular focus on maths, reading and writing, (elementary, middle school, and high school)
- Supervised group activities
- Set up equipment for lessons and keeping classrooms safe and tidy
- Helped develop programmes of learning activities and adapting appropriate materials
- Motivated and encouraging pupils
- Monitored and recording children's behaviour and progress
- Helped with school events, trips and activities
Customer Service Representative
Kroger
Arlington, Texas
11.2022 - 03.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Business Adminstration Internship
2cmd
Arlington, Texas
12.2022 - 03.2023
- Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
- Gathered data for market research projects and analyzed findings to make recommendations.
- Collaborated with team members to create a comprehensive social media strategy.
- Created content for website pages, blog posts, and other online platforms.
- Compiled weekly reports on customer feedback and satisfaction ratings.
- Conducted interviews with customers to gain insights into their experiences.
- Developed presentations and organized events to promote products or services.
- Provided administrative support by completing tasks such as filing documents and scheduling meetings.
- Proofread documents before submitting them for review.
- Contributed ideas during brainstorming sessions to generate creative solutions.
- Tested software applications prior to release and identified issues requiring resolution.
- Researched industry trends and competitor strategies to inform decision making.
- Analyzed financial statements to identify areas of improvement in business operations.
- Prepared invoices, purchase orders, and expense reports according to company policies.
- Managed customer inquiries through phone calls, emails, or other forms of communication.
- Performed quality checks on products prior to shipment or delivery.
- Organized information from multiple sources into accessible formats for easy retrieval.
- Supported senior staff members in the completion of complex projects within deadlines.
Education
Masters of Business Administration -
Tarleton State University
Stephenville, Texas06.2025
Bachelor of Business Administration -
Tarleton State University
Stephenville, Texas07.2024
Associate of Arts - Business
Tarrant County College
Fort Worth, Texas08.2023
Skills
- Versatile Team Contributor
- Professional Courtesy
- Strategic Decision Making
- Client Support
- Fostering Relationships
- Meticulous Observation Skills
- Effective written and verbal communication
- Prioritization and Scheduling
- Analytical Problem-Solving
- Motivated Problem Solver
- Initiative-Driven Mindset
Hobbies and Interests
- Cinema
- Reading Books
- Cooking
- Baking
- Doing Puzzles
- Playing Soccer
Languages
- English
- Arabic
Languages
Arabic
Native/ Bilingual
English
Native/ Bilingual
Certification
- Global Solutions Conversations Program Fall 2022
- Global Solutions Conversations Program Spring 2023
Accomplishments
- Phi Theta Kappa, Dean’s list, Finalist and Group leader in Global Solutions IREX Sustainability Contest sponsored by US Gov, US Department of State Alumni
- Summa Cum Laude, Honors Society, President’s List
Affiliations
- Vice President, 2021-2023, Student Council at Tarrant County Community College
- President, 2023-Present Student Governor Organization at Tarleton State University
- Treasurer in Alpha Gamma Delta 2023-Present
- Secretary in Honors Society
- Prototype Developer and Group Leader in Global Solutions Contest 2022-2023
References
References available upon request.
Timeline
Substitute Teacher/Assistant Teacher
Arlington Independent School District
03.2024 - Current
Business Adminstration Internship
2cmd
12.2022 - 03.2023
Customer Service Representative
Kroger
11.2022 - 03.2024
- Global Solutions Conversations Program Fall 2022
- Global Solutions Conversations Program Spring 2023
Masters of Business Administration -
Tarleton State University
Bachelor of Business Administration -
Tarleton State University
Associate of Arts - Business
Tarrant County College
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