Heba Meshal
Mckinney,TX
Summary
Motivated IT professional seeking a challenging position in the information technology field to apply technical skills, expand professional knowledge, and pursue continuous learning. Dedicated to improving underperforming systems and work processes, fostering effective team collaboration, and contributing to organizational success. Open to new experiences and growth opportunities that lead to increased responsibility and earnings.
Overview
6
6
years of professional experience
Work History
- Logistics support for the sales department. Marketing Plans.
- Following up with sales representatives. Opening new markets.
- Solutions.
- Schedule.
Computer support specialist/Network Analyst
Byrd Regional Hospital
10.2019 - Current
- Troubleshoot the servers.
- Updating systems/software.
- Responsible for in-house system support and provides computer support hospital-wide at Byrd Regional Hospital
- Resolving problems with hardware.
- Maintain phone calls and solve the problems.
- Set up new employees account/emails.
- Give access to the users through DC1 / Active Directory.
- Work with med host solutions
- Configure RALS system (Accu-check)
- Provided technical support and maintenance for the RALS data management system, ensuring reliable device connectivity and system performance.
Clinical/Technical Support–Focused:
- Supported the RALS system for point-of-care testing, maintaining accurate data transmission and assisting clinical staff with device connectivity issues.
- Experienced in managing and supporting RALS data management system for point-of-care devices.
- Supported and maintained the RALS system to ensure accurate data flow between point-of-care devices and laboratory information systems.
- Configure Exitcare software, usually included in medhost features .
- Maintains all editors of Microsoft windows operating systems.
- Maintain of computer hardware/software. Updating systems/software
- Resolving problems with hardware.
- Remote Desktop/team viewer /VPN work for on call phone rotation.
- Work on ticketing systems (spiceworks/zammad).
- Network troubleshoot assigns IP's to the workstations.
Education
High School Diploma -
01.2000
MCITP – MSCA Courses - undefined
01.2014
Microsoft course - word/outlook/access
01.2013
Skills
- Strong programming and problems solving Well-development commutations and technical skills Remote control desktop
- Installing printers’ software
- Customer services skills
- Hospital IT Skills
- Exchange Server
- Systems Center Configuration Management Data Protection Management
- Domain Security
- Active Directory
- Network Attached Storage
- VPN
- Routers
- Virtual Servers
- Wi-Fi Solutions
- Microsoft (word/outlook/PowerPoint/access) Configure and troubleshoot windows server, active directory, domain servers, and identity and access solutions with windows server 2018
- Knowledge of ISTAP Routers, NPS, NAP Radios, WSUS, DFS, VM Ware and Hyper V
- Computer Maintenances
Awards and Honors
Successfully completed English for IT 2013., Microsoft certified systems engineer excellent with honor August 2013., Successfully completed Cisco – interconnecting Cisco-networking devices Part1 (ICND1) June 2013. Part 2 (ICND2) July 2013., Received a 5 years pin and certificate.
Timeline
Computer support specialist/Network Analyst
Byrd Regional Hospital
10.2019 - Current