HEBA MOHSEN
Avenel,NJ
Summary
Compassionate and dedicated Social Worker with experience in case management, crisis intervention, and supporting youth, individuals, and families. Skilled in client advocacy, assessments, care planning, active listening, crisis response, and connecting clients with community resources. Strong communicator with a client-centered approach and a commitment to helping individuals achieve positive outcomes.
Overview
10
10
years of professional experience
Work History
Care Manager
Coordinated Family Care of Middlesex County
North Brunswick, USA
2023.10 - Current
- Create and oversee personalized care plans for youth with behavioral, emotional, or developmental challenges, aligning services with individual strengths and goals.
- Facilitate meetings with multidisciplinary teams, families, service providers, and community partners to support integrated care and wraparound planning.
- Conduct home visits and assessments to evaluate progress, identify emerging needs, and adjust care strategies.
- Document case progress and service outcomes in accordance with agency and state requirements.
Server
Olive Garden
Woodbridge, USA
2017.04 - 2026.01
- Consistently exceeded company performance standards by providing high-quality customer experiences.
- Created and maintained effective communication with guests and team members to reduce dissatisfaction.
- Promoted daily, weekly, and monthly restaurant promotions to support sales and financial objectives.
- Assisted with training new staff members and supported effective team communication.
Crisis Hotline Counselor - Practicum
The Trevor Project
2026.01 - 2026.04
- Provided crisis intervention and emotional support to individuals experiencing distress or crisis.
- Used active listening, empathy, and de-escalation techniques to assess immediate needs and support safety.
- Helped individuals identify coping strategies, resources, and appropriate next steps.
- Maintained accurate documentation while following confidentiality, crisis response, and organizational protocols.
Quality Improvement Practicum
Coordinated Family Care of Middlesex County
North Brunswick, USA
2025.05 - 2025.08
- Performed quality assurance calls to evaluate the consistency and quality of services provided to youth and families.
- Conducted Wraparound Fidelity Assessments (WFI), gathering input from care managers, youth, families, and service providers.
- Reviewed youth incident reports (UIRs) to identify trends, support adherence to standards, and recommend improvements.
- Supported Power BI reporting and dashboards used for performance tracking, data visualization, and trend assessment.
Case Manager - Street Outreach/PATH
Catholic Charities DOM
Edison, USA
2022.01 - 2023.10
- Implemented case management plans, conducted assessments, and provided counseling, support, and resource coordination.
- Collaborated with treatment teams to coordinate appropriate client care services.
- Established and maintained working relationships with community resources.
- Maintained accurate client records through case notes, event documentation, and progress tracking.
Transportation Security Officer
Transportation Security Administration (TSA)
Newark, USA
2019.10 - 2021.10
- Operated screening equipment and technology to identify prohibited and potentially dangerous items.
- Monitored terminal entry and exit points and maintained situational awareness to support a safe environment.
- Monitored passenger flow through screening checkpoints to facilitate orderly and efficient processing.
- Provided security and protection for air travelers, airports, and aircraft in a courteous and professional manner.
Youth Development Specialist
South Bronx Charter
Bronx, USA
2017.01 - 2018.03
- Strengthened life skills through positive role modeling and behavioral support.
- Utilized interventions and counseling methods to model coping skills.
- Planned and conducted activities based on the observed needs of individual children and youth.
- Contributed to client meetings by sharing insights and suggestions. and team discussions and provided feedback.
Internship Student
Jersey State Prison
Rahway, USA
2018.01 - 2018.03
- Collaborated with team members to address inmate needs effectively.
- Attended court hearings and panel boards with correctional officers, unit leaders, and inmates.
- Recorded notes and shared key deliverables across units.
- Managed databases for data entry and record keeping. and entered information, data, and records.
Education
Master of Social Work (M.S.W.) -
Chamberlain University
2026-05
Bachelor of Arts (B.A.) - Psychology
Saint Peter's University
Jersey City, NJ2019-07
Skills
- Care Planning
- Crisis Intervention
- Youth Services
- Documentation
- Community Resources
- Active Listening
- Communication Skills
- Team Collaboration
Languages
Arabic, Fluent
Timeline
Crisis Hotline Counselor - Practicum
The Trevor Project
2026.01 - 2026.04
Quality Improvement Practicum
Coordinated Family Care of Middlesex County
2025.05 - 2025.08
Care Manager
Coordinated Family Care of Middlesex County
2023.10 - Current
Case Manager - Street Outreach/PATH
Catholic Charities DOM
2022.01 - 2023.10
Transportation Security Officer
Transportation Security Administration (TSA)
2019.10 - 2021.10
Internship Student
Jersey State Prison
2018.01 - 2018.03
Server
Olive Garden
2017.04 - 2026.01
Youth Development Specialist
South Bronx Charter
2017.01 - 2018.03
Master of Social Work (M.S.W.) -
Chamberlain University
Bachelor of Arts (B.A.) - Psychology
Saint Peter's University