Hebe Tam-Greeley
Concord,CA
Summary
Dynamic Customer Service Representative with over 10 years of experience, excelling in conflict resolution and customer inquiry management. Enhanced customer satisfaction through effective communication, multi languages and product knowledge, while efficiently processing payments. Recognized for building strong relationships and implementing feedback systems to elevate service quality. A ray of sunshine is how other people have described me. I believe a positive attitude brings positive energy to the surroundings.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
B & S Hacienda Auto Body Repair
04.2022 - Current
- Managed customer inquiries via phone and email, ensuring prompt and effective resolution.
- Assisted in coordinating vehicle repairs, maintaining clear communication with customers regarding progress.
- Processed customer payments accurately, handling cash, credit, and insurance transactions efficiently.
- Provided product knowledge and recommendations to customers, enhancing overall service experience.
- Implemented feedback systems to gather customer insights, contributing to improved service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Precision Auto Body & Collision Center
01.2020 - 03.2022
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Assisted in coordinating vehicle repairs, maintaining clear communication with customers regarding progress.
- Processed customer payments accurately, handling cash, credit, and insurance transactions efficiently.
Customer Service Representative
German Motors Collision Center
01.2018 - 01.2020
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed customer inquiries via phone and email, ensuring prompt and effective resolution.
- Provided product knowledge and recommendations to customers, enhancing overall service experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted in coordinating vehicle repairs, maintaining clear communication with customers regarding progress.
- Processed customer payments accurately, handling cash, credit, and insurance transactions efficiently.
Academic Advisor
ThinkTank Learning
01.2017 - 01.2018
- Collaborated with faculty to enhance student support services and improve retention rates.
- Analyzed student data to identify trends and inform strategic initiatives for academic success.
- Implemented feedback mechanisms to evaluate student satisfaction with advising services.
- Maintained accurate records of student progress, ensuring timely updates and interventions as needed.
- Used standardized assessments to evaluate abilities, interests and characteristics of different students.
- Collaborated with parents and teachers to help students reach potential.
Beauty Concierge
Target
2015 - 01.2017
- Delivered personalized beauty consultations to enhance customer satisfaction and loyalty.
- Maintained up-to-date knowledge of beauty trends and product offerings to inform customer recommendations.
- Trained new staff on product features, customer service techniques, and store procedures.
- Collaborated with cross-functional teams to create engaging in-store events promoting beauty products.
- Analyzed customer feedback to identify trends and improve service delivery within beauty department.
- Built strong relationships with clients by maintaining a professional yet friendly demeanor and offering consistent follow-up services.
- Implemented visual merchandising, new launch displays and collateral placement.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Handled customer complaints to satisfy and retain guests.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Beauty Consultant
The Face Shop
01.2014 - 06.2015
- Delivered personalized beauty consultations, enhancing customer satisfaction and product knowledge.
- Educated clients on skincare regimens, resulting in improved product usage and effectiveness.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Trained junior consultants on product lines, sales techniques, and customer engagement strategies.
- Managed inventory levels, ensuring availability of high-demand products while minimizing excess stock.
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Conducted consultations to understand client's desired look.
- Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
- Offered guidance on proper skincare routines, helping clients achieve healthier and more radiant complexions.
- Identified client needs and recommended products based on preferences and requirements.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Associate of Arts - Cosmetology
Avalon Cosmetology School
Alameda, CAAssociate of Arts - Early Child Development
Laney College
Oakland, CA08-2011
No Degree -
Diablo Valley College
Pleasant Hill, CAHigh School Diploma -
Tak Nga Secondary School
Hong KongSkills
- Customer inquiry management
- Conflict resolution
- Customer service
- Computer proficiency
- Payment processing
- Product knowledge
- Communication skills
- High-stress situation management
- Relationship building
- Follow-up skills
- Scheduling
- Customer education
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Korean
Limited Working
Japanese
Limited Working
Russian
Limited Working
Irish
Limited Working
Timeline
Customer Service Representative
B & S Hacienda Auto Body Repair
04.2022 - Current
Customer Service Representative
Precision Auto Body & Collision Center
01.2020 - 03.2022
Customer Service Representative
German Motors Collision Center
01.2018 - 01.2020
Academic Advisor
ThinkTank Learning
01.2017 - 01.2018
Beauty Consultant
The Face Shop
01.2014 - 06.2015
Beauty Concierge
Target
2015 - 01.2017
Associate of Arts - Cosmetology
Avalon Cosmetology School
Associate of Arts - Early Child Development
Laney College
No Degree -
Diablo Valley College
High School Diploma -
Tak Nga Secondary School