Heber Gonzalez
Richmond,CA
Summary
Seasoned Support Technician with a robust background in technical support and repair skills, notably with Farmacias San Nicolas. Excelled in application support and user training, enhancing system performance and customer satisfaction. Proven expertise in network configuration and software updates, achieving significant efficiency improvements. Collaborates effectively across teams to solve complex technical challenges.
Overview
10
10
years of professional experience
Work History
Support Technician
Farmacias San Nicolas
La Libertad, El Salvador
08.2022 - 11.2024
- Provided technical support to customers over the phone and in person.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Resolved software-related issues by troubleshooting programs and applications.
- Communicated with vendors regarding supply orders and delivery timelines.
- Collaborated with team members to complete projects efficiently and effectively.
- Collaborated with other departments within the organization to resolve complex technical issues.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
Auxiliar Informatic
Farmacias Camila SA de CV
San Salvador, San Salvador
06.2014 - 07.2022
- Removed malfunctioning components and replaced with new or refurbished parts.
- Acted as single point of contact for customers during technical faults and security-related events.
- Set up customer accounts on computers according to their requirements.
- Offered repair or service options to help customers make decisions.
- Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
- Created detailed documentation for each repair job performed for future reference.
Education
High School Diploma -
Instituto Nacional De Apopa
San Salvador12-2001
Some College (No Degree) -
Universidad Francisco Gavidia
San SalvadorSkills
- Application support
- Virus removal
- User training expertise
- Ticket management
- Performance optimization
- Backup management
- Technical support
- Network configuration
- Software updates
- Technical support background
- Repair skills
Languages
Spanish
Professional
English
Limited
Proactive and cooperative with co-workers
- Well I am, a person very proactive and honest too
- So I think team job is very important for the goals
- Mys goals are work and to learn daily
Timeline
Support Technician
Farmacias San Nicolas
08.2022 - 11.2024
Auxiliar Informatic
Farmacias Camila SA de CV
06.2014 - 07.2022
High School Diploma -
Instituto Nacional De Apopa
Some College (No Degree) -
Universidad Francisco Gavidia
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