Overview
Work History
Education
Skills
Languages
Timeline
Generic

Heberson Mora

Cliffside Park,NJ

Overview

25
25
years of professional experience

Work History

Business Development Manager

Kennicott Brothers
12.2023 - 03.2024
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Generated new business with marketing initiatives and strategic plans.
  • Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Kept meticulous client notes and updated account information in company databases.
  • Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
  • Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.

Master Contractor

Tforce Logistics
09.2006 - 12.2022
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Kept site work safe and in line with budget, schedule, and applicable building codes.
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Devised and implemented processes and procedures to streamline operations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
  • Hired and oversaw subcontractors to meet project needs.
  • Established long-term relationships with clients, resulting in increased repeat business.
  • Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
  • Reduced client complaints by implementing a more effective customer service strategy.
  • Collaborated with cross-functional teams to ensure seamless project execution and delivery.
  • Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
  • Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.

Dock Mentor

FedEx Freight
10.2002 - 02.2006
  • Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
  • Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.

Regional Rental Manager

White Cap Construction Supply Inc.
06.1999 - 11.2004
  • Maintained accurate financial records, ensuring timely processing of accounts payable and receivable transactions.
  • Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Executed sales and marketing initiatives to increase revenue for company.
  • Established a comprehensive training program for new hires, ensuring team members were well-versed in company policies, procedures, and best practices for property management success.
  • Developed strong relationships with vendors, negotiating favorable contracts for property maintenance services.
  • Partnered with outside sales to identify critical accounts with growth opportunities.
  • Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
  • Increased rental revenue by implementing effective marketing strategies and enhancing property visibility.
  • Implemented rental asset processes and cleanliness standards.
  • Managed a high-performing team of leasing agents, providing regular coaching and performance feedback.
  • Prepared comprehensive monthly reports for senior management, highlighting key performance indicators and areas requiring attention or improvement.
  • Collected and maintained careful records of rental payments and payment dates.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Maximized rental income while minimizing expenses through effective planning and control.

Education

Associate Of Business Administration - Business Administration

Parks Collage Colorado
Aurora, CO

Skills

  • Team leadership
  • Business development and planning
  • Customer service
  • Negotiations

Languages

Spanish/ English
Professional Working

Timeline

Business Development Manager

Kennicott Brothers
12.2023 - 03.2024

Master Contractor

Tforce Logistics
09.2006 - 12.2022

Dock Mentor

FedEx Freight
10.2002 - 02.2006

Regional Rental Manager

White Cap Construction Supply Inc.
06.1999 - 11.2004

Associate Of Business Administration - Business Administration

Parks Collage Colorado

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Heberson Mora