Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Heberto Rincon

Murray,UT

Summary

Talented Collections Specialist persistent with customers and seasoned in overcoming objectives. 7 years of experience and driven mentality. Goal-oriented Branch Supervisor adept at managing a wide range of functions to support business needs. Excellent trainer and leader with top-notch conflict management and communication skills. Unsurpassed work ethic and integrity.

Overview

17
17
years of professional experience

Work History

Collections Analyst.

Farmacity
Buenos Aires, Buenos Aires
06.2015 - 04.2022
  • Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
  • Reviewed accounts to determine payment plan compliance.
  • Recorded information about status of collection efforts.
  • Participated in periodic meetings with senior management personnel regarding collections progress and results.
  • Prepared documentation required for collection and repossession activities.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Answered customer questions regarding account discrepancies or problems.
  • Negotiated rates with customers and entered payments into accounting system.
  • Utilized various software tools such as Microsoft Excel and Oracle JD Edwards databases for data analysis purposes.

Cashier Supervisor.

Banco Industrial de Venezuela
Ciudad Ojeda, Zulia
03.2005 - 05.2015
  • Built and maintained working relationships with peers and upper management.
  • Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
  • Investigated discrepancies between physical inventory counts versus computer records.
  • Provided feedback on employee performance during weekly team meetings.
  • Managed daily operations, client relations and IT.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
  • Directed and supervised staff performance.

Education

Business Administration

University Alonso De Ojeda
Zulia, Venezuela
07-2012

Skills

  • Account Reconciliation Abilities
  • Problem-Solving Capabilities
  • Conflict Resolution Techniques
  • Organizational Abilities

Languages

Spanish
Native/ Bilingual

Timeline

Collections Analyst.

Farmacity
06.2015 - 04.2022

Cashier Supervisor.

Banco Industrial de Venezuela
03.2005 - 05.2015

Business Administration

University Alonso De Ojeda

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Heberto Rincon