Hector Alvarado
Charlotte,NC
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Sam's Xpress Car Wash
07.2024 - Current
- Assisted in managing daily operations, including opening and closing the store, ensuring a smooth and efficient workflow.
- Handled customer memberships and claims, providing exceptional service and support to enhance customer satisfaction and loyalty.
- Monitored fuel site operations, ensuring compliance with safety regulations and maintaining optimal fuel inventory levels.
- Trained and supervised staff, fostering a positive team environment and promoting high standards of customer service.
Hardwood Floor Installer
50 Floor
01.2024 - 06.2024
- Installed hardwood flooring in residential and commercial spaces, ensuring high-quality craftsmanship and attention to detail.
- Measured and prepared installation areas, including leveling subfloors and addressing any surface imperfections for optimal results.
- Collaborated with clients to discuss design preferences and material choices, providing expert recommendations to enhance their vision.
- Maintained a clean and organized work environment, adhering to safety protocols and best practices throughout the installation process.
- Transported materials and tools from work truck to project areas and organized supplies based on likely needs.
Customer Service Representative
Advance Auto Parts
07.2023 - 12.2023
- Greeted customers and provided friendly assistance in a fast-paced retail environment, ensuring a positive shopping experience.
- Utilized point-of-sale (POS) systems to process customer transactions, maintaining a high level of accuracy and efficiency.
- Assisted in inventory management by restocking shelves and conducting regular stock checks to ensure product availability.
- Developed strong product knowledge to assist customers effectively and recommend appropriate automotive solutions.
- Participated in team meetings and training sessions to stay updated on new products, promotions, and company policies.
Education
Associate's Degree - Business Administration
Central Piedmont Community College
Charlotte, NC08-2026
Skills
- Budget assistance
- Task Delegation
- Employee Scheduling
- Operations Management
- Product and service knowledge
- Marketing knowledge
- Retail Operations
- Customer rapport
- Staff Training and Development
- Customer service and satisfaction
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Sam's Xpress Car Wash
07.2024 - Current
Hardwood Floor Installer
50 Floor
01.2024 - 06.2024
Customer Service Representative
Advance Auto Parts
07.2023 - 12.2023
Associate's Degree - Business Administration
Central Piedmont Community College
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