Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hector Abonce

Skokie,IL

Summary

At this stage in my life, I am seeking skills that can help me become a better person overall. My job at Mariano's helped me develop patience with myself and others. I learned a lot about communication and problem solving at Nordstrom. I can sell myself while speaking with someone I intend to work with in the future or who can introduce me to prospects.

I’m a Hardworking employee with customer service, multitasking, and time management abilities. I am dedicated to giving every customer a positive and memorable experience.

To my employers I’m known as a highly motivated employee willing to take on new tasks. Strong work ethic, adaptability, and excellent interpersonal skills. Capable of working efficiently without supervision and swiftly learning new abilities.

Overview

4
4
years of professional experience

Work History

Paint Associate

Jc Licht
Glencoe, IL
08.2024 - Current
  • Assisted customers in selecting appropriate paint products for their projects.
  • Maintained store displays to ensure an organized and appealing shopping experience.
  • Operated paint mixing equipment safely and efficiently during daily tasks.
  • Collaborated with team members to enhance customer service and store operations.
  • Provided customers with insight on optimal tools, equipment, and materials, recommending the most appropriate options for objectives, and explaining instructions on proper use.

Social Media Content Creator

Self-employeed
Skokie, IL
09.2021 - Current
  • Developed engaging content across multiple social media platforms.
  • Created visually appealing graphics using design tools and software.
  • Researched trends to keep content relevant and appealing to audiences.
  • Created content for various platforms such as VSCO, TikTok, and Instagram.
  • Produced videos by writing scripts, editing and posting final creative.
  • Edited videos using Adobe Premiere Pro software according to established standards.

Service Experience Specialist

Nordstrom
Skokie, Illinois
07.2022 - 08.2024
  • Participated in team meetings to discuss challenges encountered while providing services.
  • Monitored customer feedback and provided solutions to ensure customer satisfaction.
  • Created reports on customer service activities using various software applications.
  • Suggested improvements in processes or procedures based on observations of workflow effectiveness.
  • Maintained up-to-date knowledge of company's products, services and procedures.
  • Ensured compliance with applicable regulations when handling sensitive information from customers.
  • Resolved customer issues by providing accurate information on product features, availability and pricing.
  • Conducted research into customer inquiries to resolve problems quickly.
  • Handled escalated customer service issues efficiently and effectively.
  • Processed orders for customers accurately utilizing order management systems.
  • Assisted customers with inquiries and complaints regarding services, products, billing and technical support.
  • Provided training for new employees on the company's policies, procedures, and standards.
  • Enhanced customer satisfaction ratings to by resolving issues efficiently.

Line Cook

Flat Top Grill
Evanston, Illinois
05.2024 - 07.2024
  • Assisted in prep work such as washing vegetables or butchering meat when needed.
  • Ensured that all dishes were prepared according to recipe specifications.
  • Maintained accurate records of daily production sheets including waste logs.

Associate

Mariano's
Glenview
02.2021 - 04.2021
  • I worked in the Meat and Seafood department at Mariano's
  • I was responsible for taking the costumers orders, packing meat that we stored in fridges around the store and cleaning the department.

Education

Marketing -

Oakton Community College
05.2021

High School Diploma -

Niles North Highschool

Skills

  • Workplace safety
  • Creative thinking
  • Task prioritization
  • Sales Support
  • Client Relationship Building
  • Complaint Handling
  • Service recovery
  • Customer Service
  • Order Processing
  • Quality Control
  • De-Escalation Techniques
  • Direct Sales
  • Service Upselling
  • Active Listening
  • Computer Skills
  • Problem-Solving
  • Database Management
  • Analytical Thinking
  • Customer Relationship Management (CRM)
  • Adaptability
  • Complaint resolution
  • Product Knowledge
  • Transaction Processing
  • Time management abilities
  • Calm Under Pressure
  • Self Motivation
  • Product and service knowledge
  • Product Recommendations
  • Retail Marketing
  • Professional telephone demeanor
  • In-store support
  • Photo editing
  • Camera operation
  • Equipment maintenance
  • Social media strategy development
  • Digital video
  • Social media management

Timeline

Paint Associate

Jc Licht
08.2024 - Current

Line Cook

Flat Top Grill
05.2024 - 07.2024

Service Experience Specialist

Nordstrom
07.2022 - 08.2024

Social Media Content Creator

Self-employeed
09.2021 - Current

Associate

Mariano's
02.2021 - 04.2021

Marketing -

Oakton Community College

High School Diploma -

Niles North Highschool
Hector Abonce