Summary
Overview
Work History
Skills
Timeline
Generic

Hector Acosta

Summary

adept in customer service and upselling techniques, significantly increased sales. Excelled in fostering customer loyalty and resolving complaints, ensuring high service quality and guest satisfaction. Demonstrated exceptional teamwork and problem-solving skills, contributing to organizational goals.

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures, and liquor laws.

Professional hospitality specialist with robust experience in high-paced dining environments. Skilled in delivering exceptional customer service, managing tables efficiently, and ensuring guest satisfaction. Strong focus on teamwork, adaptability, and consistently achieving results. Known for reliability, effective communication, and positive attitude.

Hospitality professional with track record of delivering top-tier service in busy dining settings. Adept at juggling multiple tasks while maintaining high level of guest satisfaction. Reliable team player with focus on collaboration and adaptability to changing needs, ensuring smooth operations and positive dining experiences.

Overview

16
16
years of professional experience

Work History

Supervisor and Waiter

Casa De Bandini
06.2009 - 12.2024
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Skills

  • Customer service
  • Order taking
  • Cleanliness
  • Service quality
  • Problem-solving
  • Upselling techniques
  • Food presentation
  • Complaint resolution
  • Allergy awareness
  • Menu description knowledge
  • Food preparation knowledge
  • Alcoholic beverage service
  • Customer loyalty programs
  • Personal hygiene
  • Beverage refills
  • Sales techniques

Timeline

Supervisor and Waiter

Casa De Bandini
06.2009 - 12.2024
Hector Acosta