Hector Q. Aguirre
Summary
Professional with strong technical acumen and proven track record in managing and optimizing IT systems. Adept at ensuring system stability, security, and performance through effective problem-solving and strategic planning. Emphasizes team collaboration and adapts to evolving needs while maintaining focus on delivering results. Skilled in network administration, server management, and cybersecurity with reliability and flexibility valued by employers and clients.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Network & Telecommunications Systems Administrator
American Business Machines
11.2021 - Current
- Resolved escalated help desk tickets promptly, providing high-quality support to end users and clients experiencing technical issues.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Led large-scale VoIP projects to successful completion, coordinating resources across departments for seamless integration into existing systems environments.
- Maintained strong working relationships with cross-functional teams, collaborating on joint initiatives to meet and exceed goals.
Systems Administrator
QuickITPros, Inc.
04.2015 - 11.2021
- Delivered Tier 1 to Tier 3 support for problem identification, diagnosis and issue resolution for a variety of companies.
- Installed and maintained LAN, WLAN, and WAN networks.
- Deployed and managed physical servers, virtual machines, and workstations.
- Planned and implemented upgrades to system hardware and software.
- Monitored and resolved support requests using ticketing system.
- Collaborated with vendors to address and resolve issues.
- Ensured optimal server uptime, monitoring system health and performing routine maintenance.
IT Systems Specialist
Lamont Elementary School District
11.2019 - 11.2020
- Improved overall user experience through support, troubleshooting, and communication of system changes.
- Oversaw IT activities to maintain operations by managing the infrastructure.
- Responsible for all IT projects and applications used by staff, faculty, and students.
- Directed the district's initiatives to ensure remote access for staff and facilitate distance learning for faculty and students during the COVID pandemic.
- Utilized and managed districts ticketing system to respond to incoming support requests.
- Optimized system processes to improve performance and departmental efficiency.
Education
Computer Information Systems
California State University, Bakersfield
Bakersfield, CA01-2015
Associate of Science -
Bakersfield College
Bakersfield, CA2011
Skills
- Windows/Network Administration
- Hyper-V, VMware, Active Directory
- Microsoft 365, Google Workspace
- Security and VoIP Management
- Project Management
- Data Backup and Security
- Analytical and Critical Thinker
- Interpersonal Communication
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
Languages
Spanish
Native or Bilingual
Timeline
Network & Telecommunications Systems Administrator
American Business Machines
11.2021 - Current
IT Systems Specialist
Lamont Elementary School District
11.2019 - 11.2020
Systems Administrator
QuickITPros, Inc.
04.2015 - 11.2021
Computer Information Systems
California State University, Bakersfield
Associate of Science -
Bakersfield College
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