Nathali Alba
Brooklyn,NY
Summary
Dedicated Customer Service Specialist with a proven ability to prioritize and multi-task effectively in fast-paced environments. Recognized for successfully resolving escalated customer support issues and enhancing team dynamics to achieve both personal and business objectives. Core competencies include conflict resolution, communication skills, and teamwork. Career aspirations focus on leveraging customer service expertise to drive organizational success.
Overview
13
13
years of professional experience
Work History
Costumer Services Agent
RANNIK SHIPPING AGENCY
Domincan Republic, DN
11.2023 - 07.2024
- Followed up with customers via phone or email after purchase was made to ensure satisfaction.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Provided technical support over the phone when needed.
- Answered incoming calls promptly and professionally within company standards.
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
COSTUMER SERVICES
AMADITA CLINIC LABORATORY
Dominican Republica, Santo Domingo
11.2018 - 02.2021
- Greeted patients upon arrival to the clinic and directed them to their assigned room.
- Provided customer service support by responding quickly to questions or complaints from patients or family members.
- Researched discrepancies related to insurance payments or coding issues.
- Conducted quality assurance checks on documentation prior to submitting claims for payment.
- Assisted with patient check-in and check-out process by verifying insurance information and collecting co-payments.
- Coordinated with other departments regarding referrals, authorizations and pre-certifications as required.
PROMOTION ASSISTANT
APEC University
Dominican Republic, DN
08.2011 - 05.2018
- Assisted with the preparation of grant proposals related to educational programs offered at the college.
- Performed data entry tasks using Microsoft Office applications such as Excel and Word.
- Monitored attendance records of students enrolled in classes at the college.
- Responded to inquiries from prospective students regarding admission requirements and application deadlines.
- Prepared documents for meetings, including agendas, minutes, reports.
- Greeted visitors to the college in a professional manner.
- Provided administrative support to college staff and faculty.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt of supplies.
Education
BACHELOR'S DEGREE IN SOCIAL COMMUNICATION - SOCIAL COMUNICATIONS
AUTONOMOUS UNIVERSITY OF SANTO DOMINGO
DOMINICAN REPUBLIC06-2016
EXCELLENCE MANAGEMENT CUSTOMER SERVICE - COSTUMER SERVICES
APEC UNIVERSITY
DOMINICAN REPUBLIC02-2013
ENGLISH IMMERSION PROGRAM - English Language
MESCYT
DOMINICAN REPUBLIC01-2008
FUNDAMENTALS IN COMPUTER TECHNOLOGY - Computer And Information Sciences
TECHNOLOGICAL INSTITUTE OF THE AMERICAS
DOMINICAN REPUBLIC03-2003
Skills
- Team collaboration
- Inbound customer service
- Task prioritization
- Phone etiquette
- Issue documentation
- Documentation and reporting
- Active listening
- Shipping and logistics
- Account management
- Call center experience
- Service-oriented self-starter
Timeline
Costumer Services Agent
RANNIK SHIPPING AGENCY
11.2023 - 07.2024
COSTUMER SERVICES
AMADITA CLINIC LABORATORY
11.2018 - 02.2021
PROMOTION ASSISTANT
APEC University
08.2011 - 05.2018
BACHELOR'S DEGREE IN SOCIAL COMMUNICATION - SOCIAL COMUNICATIONS
AUTONOMOUS UNIVERSITY OF SANTO DOMINGO
EXCELLENCE MANAGEMENT CUSTOMER SERVICE - COSTUMER SERVICES
APEC UNIVERSITY
ENGLISH IMMERSION PROGRAM - English Language
MESCYT
FUNDAMENTALS IN COMPUTER TECHNOLOGY - Computer And Information Sciences
TECHNOLOGICAL INSTITUTE OF THE AMERICAS
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