Summary
Overview
Work History
Education
Skills
Timeline
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Hector Artiga

Astoria,NY

Summary

Well-rounded Lead Server -Bartender with a wide-ranging history in the Luxury service industry. Looking for the opportunity to build and strengthen guest base of a fine establishment. I bring passion for the industry, a fun, positive attitude and an understanding of guest services. Conflict management Server monitoring Guest relations Section oversight Staff training

Overview

16
16
years of professional experience

Work History

Hospitality Lead

Tiffany And Co
04.2023 - Current
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Controlled food costs and managed inventory.

Lead Server

The Mark Hotel
10.2020 - 04.2023
  • Helped staff with selling and upselling techniques to boost per-ticket revenue.
  • Delivered expert service to enhance customer loyalty and capture repeat business.
  • Anticipated needs of routine tables, large groups and special events to satisfy guests.
  • Coordinated server assignments and schedules on behalf of restaurant management.
  • Handled onboarding and training for new serving staff, answering questions and coaching on specific techniques.
  • Supported needs of 40+ person wait staff who attended to specific needs of countless customers daily for American/French restaurant with social relevancy and intentionality

CurrentVillard Restaurant Server , Lotte New York Palace
11.2017
  • Outstanding ability delivering professional guest service
  • Outgoing and friendly personality and demeanor
  • Skilled Reservation scheduling.

Style Server - Bartender

Life, The New York EDITION Hotel
06.2015 - 10.2017
  • Developed strong communication lines with cross departmental team members to resolve guest issues
  • Identified by management as a mentor to support newly hired employees throughout their on boarding process
  • Jointly developed and manage LSOP's and policy with department director and educated colleagues on best practices.

Server-Bartender

Sanfords Restaurant
10.2007 - 06.2015
  • Dramatically improved customer engagement and loyalty through developing personal relationship
  • Supported needs of 20 person wait staff who attended to specific needs of countless customers daily for American restaurant with social relevancy and intentionality

Education

TIPS Certify Qualifying Certificate in Food protection Leadership in Motion Program Microsoft Office and outlook Proficient with Windows & Mac operating systems -

Easton High School
Easton, MD

Borough of Manhattan Community College

Skills

  • Guest Relations
  • Upselling Techniques
  • Problem-Solving
  • Table Setting and Placement
  • High-Volume Dining
  • Accurate Money Handling
  • Flexible Schedule
  • POS Systems

Timeline

Hospitality Lead

Tiffany And Co
04.2023 - Current

Lead Server

The Mark Hotel
10.2020 - 04.2023

CurrentVillard Restaurant Server , Lotte New York Palace
11.2017

Style Server - Bartender

Life, The New York EDITION Hotel
06.2015 - 10.2017

Server-Bartender

Sanfords Restaurant
10.2007 - 06.2015

TIPS Certify Qualifying Certificate in Food protection Leadership in Motion Program Microsoft Office and outlook Proficient with Windows & Mac operating systems -

Easton High School

Borough of Manhattan Community College
Hector Artiga