Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic

HECTOR AYALA

Irving,TX

Summary

Dynamic professional with a proven track record in sales strategy development and training expertise, notably at Sprint. Excelled in mentoring new employees and driving sales teams to surpass targets through effective upselling techniques and customer service excellence. Skilled in food safety oversight and restaurant operations, demonstrating a versatile skill set that enhances team performance and business growth.

Overview

9
9
years of professional experience

Work History

Server Trainer

Pappas
Dallas, TX
09.2018 - Current
  • Facilitated team-building activities to foster a positive and collaborative work environment among new hires.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Monitored and evaluated server performance during training period to ensure adherence to restaurant standards and protocols.
  • Collaborated with management to identify training needs and develop strategies for continuous improvement.
  • Maintained strong knowledge by participating in workshops, conferences, and online education classes.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Provided one-on-one support to ensure successful completion of training objectives.
  • Worked directly with servers for many shifts during training process.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Educated waiters on menu, memorization strategies and how to convey information clearly.

Sales Supervisor

Sprint
Irving, TX
11.2015 - 06.2018
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Assisted professionals by listening in on customer calls and suggesting techniques to close sales.
  • Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Managed sales personnel, setting performance goals and strategies for attaining objectives.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
  • Conducted weekly performance reviews with the sales team to ensure goals were being met.
  • Mentored newly hired employees by explaining tactics for building sales pipelines.

Education

High School Diploma -

Mac Arthur
Irving, TX
06-2008

Skills

  • New employee mentoring
  • Food safety oversight
  • Food and beverage pairings
  • Dish preparation
  • Sales team oversight
  • Sales strategy development
  • Cold calling
  • Meeting quotas
  • Sales training
  • Restaurant operations
  • Training expertise
  • Cash handling
  • Item upselling
  • Item promotion
  • Effective customer upselling
  • Price memorization
  • Employee mentoring
  • Sales techniques
  • Staff scheduling

Affiliations

I am a father of two children, and I enjoy most of my free time with them. My oldest child is a senior in high school, and this is the last year I will have her living at home. My youngest child, my son, is my little brother who keeps me busy with everything from Yugioh and Dungeons and Dragons to Fortnite. I feel very lucky and fortunate to be married to my beautiful high school sweetheart. We've been married for 14 years and I can't imagine my life without her. In my spare time, I love tinkering with tech and doing DIY projects. I enjoy building PCs and smart home gadgets, as well as anything that has to do with woodworking.

Accomplishments

  • I started at Sprint as a part-time sales representative, and I was able to move up the ladder to become an assistant store manager. This shows that not only could I reach my sales goals, but I could also be counted on to help the store as a whole reach its goals. More importantly, I was able to train and develop my peers to help them reach their goals.
  • I am proud to have been awarded Trainer of the Year for four years at Pappas Restaurants. My journey there has had a lot of similarities to my earlier positions at Sprint, but Pappas gave me the ability to sharpen my training skills to a much higher level.

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

References

References available upon request.

Timeline

Server Trainer

Pappas
09.2018 - Current

Sales Supervisor

Sprint
11.2015 - 06.2018

High School Diploma -

Mac Arthur

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HECTOR AYALA