Summary
Overview
Work History
Education
Skills
Timeline
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Hector Balbas

El Paso

Summary

Dynamic and knowledgeable professional with extensive experience at Bass Pro Shops, excelling in customer service and product expertise. Proven ability to enhance sales through effective communication and problem-solving skills. Committed to safety and compliance, consistently delivering exceptional service while fostering team cooperation and maintaining attention to detail.

Overview

2026
2026
years of professional experience

Work History

Firearms Outfitter

Bass Pro Shops
2023 - Current
  • Assisted customers with firearm inquiries, ensuring compliance with safety regulations.
  • Educated clients on proper firearm usage and maintenance techniques.
  • Conducted routine inspections of firearms to ensure operational safety standards were met.
  • Coordinated special orders for hard-to-find items or customized purchases upon client request.
  • Enhanced customer satisfaction by providing knowledgeable advice on firearms selection and usage.
  • Conducted regular inspections of display merchandise to ensure proper functioning and optimal visual presentation for customers.
  • Aided fellow associates in honing their knowledge of firearms specifications, features, pricing details, improving overall team performance at the store level.
  • Provided exceptional customer service, addressing concerns and inquiries in a timely manner.
  • Educated customers on proper firearm maintenance, contributing to extended product lifespan and safe operation.
  • Implemented safety protocols during transactions, ensuring secure handling of firearms at all times.
  • Demonstrated expertise in various firearms types and calibers, aiding customers in making informed purchasing decisions.
  • Facilitated successful sales transactions by understanding individual customer needs and preferences.
  • Conducted thorough background checks to ensure the safety of customers and compliance with regulations.
  • Contributed to increased sales revenue by offering additional products such as accessories or ammunition during transactions.
  • Participated in ongoing training to stay current on industry trends, legislation, and best practices.
  • Collaborated with team members to maintain a clean, organized, and efficient store environment.
  • Assisted customers with purchasing decisions by providing relevant product and regulatory information.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Listened to customer needs and desires to identify and recommend optimal products.

Hunting Outfitter

Cabela's
02.2022 - Current
  • Provide legendary customer service every time by assisting customers in making buying decisions by identifying and evaluating customers' needs, and making product recommendations based off of this analysis, by providing a legendary customer experience for every customer and promoting Cabela's programs including, but limited to CLUB Membership
  • Through knowledge in different types of Ammunition, Powders, Caliber Sizes and Reloading
  • Understand, recall, and follow complex compliance regulations and to work with highly confidential information
  • Working knowledge in the field of archery with technical experience in archery equipment and techniques
  • Restock merchandise, readying product for the floor up to and including assembly if required, to ensure the department and merchandise displays are organized and easily accessible for customers
  • Responsible for assisting with the receipt of firearms in accordance with company policy and applicable regulations, proper and error free completion of all company forms, assistance with performing, mounting optics to firearms, safely checking / clearing firearms received by customers.

Deportation Officer

Department of Homeland Security Immigration Custom Enforcement
05.1996 - 06.2020
  • Assisted in processing deportation cases, ensuring adherence to legal protocols and regulations.
  • Supported documentation review for accuracy and completeness prior to case hearings.
  • Conducted preliminary interviews with detainees to gather essential information for case files.
  • Collaborated with law enforcement agencies to coordinate transportation of individuals subject to deportation.
  • Maintained organized records of case files, tracking updates and relevant deadlines efficiently.
  • Learned operational procedures related to immigration enforcement and deportation processes.
  • Facilitated communication between detainees and legal representatives regarding case status and rights.
  • Participated in training sessions focused on legal standards and ethical considerations in deportation matters.
  • Maintained up-to-date knowledge of immigration laws and policies, ensuring accurate enforcement decisions were made consistently.
  • Contributed to agency goals by exceeding target quotas for arrests, deportations, and case closures regularly.
  • Conducted background checks on detained individuals, verifying identities and assessing risk levels accurately.
  • Managed caseload effectively, prioritizing cases based on urgency and potential impact on public safety.
  • Facilitated smooth repatriation processes by liaising with foreign governments and ensuring proper documentation was obtained.
  • Enhanced public safety by conducting thorough investigations and enforcement operations.
  • Provided training to junior officers in investigative techniques and tactics, enhancing overall team performance and effectiveness.
  • Testified in court proceedings as an expert witness, providing essential evidence for judicial determinations.
  • Executed arrest warrants, ensuring that dangerous individuals were removed from society promptly.
  • Collaborated with other law enforcement agencies for effective information sharing and joint operations.
  • Streamlined deportation processing by improving coordination among various government departments and foreign consulates.
  • Assisted in the apprehension of criminal aliens, contributing to a safer community environment.
  • Prepared comprehensive reports for submission to immigration courts, facilitating informed decision-making processes.
  • Prevented illegal trafficking of people and narcotics.

Education

High School Diploma -

J.M. Hanks
El Paso, TX

Skills

  • Product knowledge expertise
  • Customer service
  • Problem-solving
  • Honest and dependable
  • Time management
  • Reliable and responsible
  • Attention to detail
  • Strong communication and interpersonal skills
  • Problem-solving abilities
  • Team cooperation
  • Excellent written and verbal communication
  • Flexible hours
  • Cash register operation

Timeline

Hunting Outfitter

Cabela's
02.2022 - Current

Deportation Officer

Department of Homeland Security Immigration Custom Enforcement
05.1996 - 06.2020

Firearms Outfitter

Bass Pro Shops
2023 - Current

High School Diploma -

J.M. Hanks

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