Hector Benjamin II
Raleigh,NC
Summary
Dynamic professional with a proven track record at IHeartMedia, enhancing event promotions and client engagement through exceptional interpersonal skills and analytical reasoning. Excelled in leadership roles at Starbucks and Walmart, driving team collaboration and customer satisfaction. Goal orientated and determined to make a positive and lasting impression. The overall objective is to bring evolving intelligence, strong enthusiasm, flexibility, and experience to any opportunity that presents itself.
Overview
8
8
years of professional experience
Work History
Communications & Promotions Advocate
IHeartMedia
12.2023 - Current
- Set up and break down audio equipment, promotional tents, hang banners and other staging elements -Capture and recap promotional events via photos, video, audio, social media, etc.
- Delivered friendly service and offered expert support in every interaction.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Contact between talent & cliental to execute & plan promotions such as remotes, events, van appearances and other marketing and promotions team activities.
Lead Barista
STARBUCKS COFFEE COMPANY
11.2021 - Current
- Sharpened performance management, project management, coaching, and quality management skills.
- Used POS system to accurately enter orders and process payments.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
Electronics Department Manager
Walmart
02.2017 - 10.2019
- Monitored sales data to identify patterns, trends, and opportunities for growth within the electronics category.
- Enhanced customer satisfaction by addressing and resolving electronics-related issues promptly and efficiently.
- Implemented loss prevention strategies to minimize potential theft or damage in the electronics department.
- Maintained up-to-date knowledge on industry trends, products, and technology advancements for better customer service delivery.
Education
Bachelor of Arts - Mass Communication
Clark Atlanta University
Atlanta, GASkills
- Analytical reasoning
- Client representation
- Mentorship
- Interpersonal skills
- Collaboration and teamwork
- Active listening
- Team collaboration
- Creative and critical thinking
- Time management
- Effective multitasking
- Document filing & Document review
Timeline
Communications & Promotions Advocate
IHeartMedia
12.2023 - Current
Lead Barista
STARBUCKS COFFEE COMPANY
11.2021 - Current
Electronics Department Manager
Walmart
02.2017 - 10.2019
Bachelor of Arts - Mass Communication
Clark Atlanta University
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