Summary
Overview
Work History
Education
Skills
Timeline
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Hector Bernabe

Hector Bernabe

Henderson,NV

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in a highly competitive environment. Insightful manager with 17 years of experience leading operations by directing daily activities. Proven track record of developing targeted business operation plans, implementing improvements and overseeing day to day operations. Decisive leader highly competent in establishing and achieving ambitious goals and quality standards. Adaptive and deadline-oriented, consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

16
16
years of professional experience
7
7
years of post-secondary education

Work History

General Manager

Best Buy
11.2020 - Current
  • Managed and improved requirements, gaps analysis, training and development and new program rollout.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Participated in organizational transformation and implementation activities to monitor corporate restructures.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Trained, managed and motivated employees to promote professional skill development.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.

Operations Manager

Best Buy
02.2013 - 11.2020
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Established organizational vision and developed strategies to achieve sales and customer service goals.
  • Implemented process improvements based on identification of productivity or quality issues.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

Product Process Supervisor

Best Buy
02.2009 - 02.2013
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Coordinated project workflows for departments.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.

Deputy of Counter Intelligence

Best Buy
07.2007 - 02.2009
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maximized performance by monitoring daily activities and mentoring team members.

Sales Associate

Best Buy
11.2006 - 07.2007
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Developed, maintained and utilized diverse client base.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales

Education

Bachelor of Science - Business

The University Of Alabama
Tuscaloosa, AL
01.2016 - 05.2023

Skills

  • Cross-functional team management
  • Performance improvements
  • Sales team development
  • Supervision and training
  • Team building and motivation
  • Employee development
  • Training and coaching
  • Sales planning and implementation
  • Profit and loss accountability
  • Customer relationship management
  • Product Analysis
  • Risk Management
  • Profit and Loss Accountability
  • Client Account Management
  • Human Resources Leadership
  • Customer Experience
  • Performance Improvement
  • Staff Motivation
  • Multi-Unit Operations Management

Timeline

General Manager

Best Buy
11.2020 - Current

Bachelor of Science - Business

The University Of Alabama
01.2016 - 05.2023

Operations Manager

Best Buy
02.2013 - 11.2020

Product Process Supervisor

Best Buy
02.2009 - 02.2013

Deputy of Counter Intelligence

Best Buy
07.2007 - 02.2009

Sales Associate

Best Buy
11.2006 - 07.2007

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Hector Bernabe