Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hector Bruno

Pembroke Pines,FL

Summary

Bi-Lingual, Experienced Server with Assistant Manager experience. Very outgoing and energetic with unique ability to relate to diverse clients. Builds and leads friendly, efficient service teams. Managed 5-10 employees in Cafe-dining establishment, serving an average of 80 plus of customers per night. Customer-focused professional with successful 15-year career in service industry.

Overview

19
19
years of professional experience

Work History

Server and Bartender

Kekoon Restaurant
04.2024 - Current
  • Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Developed loyalty among patrons through attentive service, personalized recommendations, and consistent attention to detail.
  • Managed inventory levels effectively, reducing waste while ensuring adequate stock of essential supplies.
  • Fostered a positive work environment by promoting teamwork, open communication, and strong leadership among staff members.
  • Consistently got patrons to leave positive/5 star google reviews due to excellent service.


Assistant Manager

LA Fitness
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Assistant Manager

Venice Restaurant & Pizza
01.2021 - 01.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Initiated several employee contest to increase Google reviews. Increased 5 star google reviews by 45%.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Server

Jaxson's Ice Cream Parlor & Restaurant
11.2018 - 11.2021
  • Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed
  • Take food orders and relay orders to kitchens or serving counters so they can be filled
  • Monitor food preparation or serving techniques to ensure that proper procedures are followed
  • Load trays with accessories such as eating utensils, napkins, or condiments
  • Place food servings on plates or trays according to orders.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Sales Rep

Club Fitness
12.2005 - 03.2008
  • Create customized packages to satisfy customer needs.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Expanded customer base through cold calling, networking, and relationship building.

Manager

Hollywood Finest Hand Car Wash
01.2017 - 02.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Open and closed facility and handle cash and credit card orders..
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Handled all inventory, Checked, ordered and supplied employees inventory on daily basis.

Education

GED -

Monroe High School
Bronx, NY
06.1999

Skills

  • Sales and Marketing
  • Critical Thinking
  • Judgment and Decision Making
  • Food Production
  • Equipment Maintenance
  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge

Timeline

Server and Bartender

Kekoon Restaurant
04.2024 - Current

Assistant Manager

Venice Restaurant & Pizza
01.2021 - 01.2024

Server

Jaxson's Ice Cream Parlor & Restaurant
11.2018 - 11.2021

Manager

Hollywood Finest Hand Car Wash
01.2017 - 02.2018

Sales Rep

Club Fitness
12.2005 - 03.2008

Assistant Manager

LA Fitness

GED -

Monroe High School

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Hector Bruno