Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hector Bustamante

Gilbert,AZ

Summary

Dynamic professional with a proven track record at State Farm Insurance Inc, excelling in problem-solving and teamwork. Adept at managing complex tasks with attention to detail and critical thinking. Skilled in customer service and communication, consistently delivering exceptional results in fast-paced environments. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional intrapersonal skills. Commuted job seeker with a history of meeting company needs with consistent and organized practices.

Overview

37
37
years of professional experience

Work History

Service

AZ Spas and Patio
10.2022 - 11.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Delivered, installed and serviced hot tubs, chillers and swim spas.
  • Made repairs to plumping, electrical, and heaters to ensure efficiency.
  • Provided customer service in the store and by going to customer’s homes.

Imaging Assistant

State Farm Insurance Inc
07.2011 - 09.2022

Performed imaging and digital scanning of documents, photographs, and other media.

Managed large volumes of data while ensuring compliance with industry standards.

Conducted regular maintenance on all imaging equipment including cleaning lenses and calibrating components.

Edited existing images to improve clarity or remove unwanted elements from the scene.

Completed documents and work requests according to company standards.

Kept electronic content legal, secure and accessible for relevant internal and external parties.

Destroyed obsolete and outdated records using company mandated procedures.

Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.

Insert Machine Operator

State Farm Insurance Inc
01.1994 - 07.2011
  • Operated machinery for production processes, ensuring adherence to safety protocols.
  • Monitored equipment performance, identifying and resolving issues promptly.
  • Maintained accurate records of production output and machine settings.
  • Collaborated with team members to optimize operational efficiency and workflow.
  • Conducted routine maintenance on machines to enhance reliability and reduce downtime.
  • Trained new operators on machinery usage and safety procedures effectively.
  • Implemented process improvements that increased overall productivity in operations.
  • Assisted in quality control inspections to ensure compliance with industry standards.
  • Improved production efficiency by optimizing machine settings and conducting routine maintenance.
  • Performed regular inspections of finished products, ensuring they met established quality standards before packaging.
  • Maximized productivity by performing minor repairs on equipment as needed, reducing the need for outside technicians.
  • Ensured high quality output by monitoring and adjusting machine parameters according to product specifications.
  • Demonstrated commitment to sustainable practices by proactively searching for ways to reduce waste during the insert machine operating process.
  • Reduced machine downtime by promptly identifying and troubleshooting mechanical issues.
  • Streamlined workflows by identifying opportunities for automation and implementing improvements where possible.
  • Coordinated with other departments to address any scheduling conflicts or material shortages that could impact overall production goals.
  • Contributed to achieving production targets by consistently meeting or exceeding daily quotas.
  • Enhanced communication among team members through regular updates regarding machine status, maintenance needs, and potential issues.
  • Maintained a clean and safe work environment, adhering to all safety guidelines and requirements.
  • Played an active role in maintaining positive workplace culture through collaboration and open communication with colleagues.

Mailroom Assistant

State Farm Insurance Inc
10.1988 - 01.1994
  • Sorted and distributed incoming mail to appropriate departments efficiently.
  • Operated mailing equipment, ensuring proper usage and maintenance protocols.
  • Monitored outgoing mail for compliance with company standards and procedures.
  • Collaborated with team members to streamline mail processing workflows.
  • Responded to internal inquiries regarding mail status and delivery timelines.
  • Implemented organizational improvements to enhance space utilization in the mailroom.
  • Trained new staff on mailroom operations and safety practices effectively.
  • Safeguarded sensitive information by properly handling confidential documents and adhering to company policies regarding privacy.
  • Diagnosed machinery issues, which included paper jams and handled basic maintenance tasks.
  • Maintained thorough records of incoming and outgoing shipments using company software programs accurately.
  • Streamlined mailroom operations by organizing and implementing efficient sorting and distribution processes.
  • Ensured timely deliveries by coordinating pickups and drop-offs with courier services efficiently.
  • Managed inventory of office supplies related to mailing needs, ensuring adequate stock was maintained at all times.
  • Trained new employees on mailroom procedures and best practices, fostering a knowledgeable workforce capable of maintaining high levels of productivity.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Completed regular audits of mailroom equipment to ensure optimal performance, scheduling maintenance or repairs when required.
  • Reduced delivery times for interoffice mail by consistently prioritizing and managing workload effectively.
  • Handled special projects or tasks assigned by supervisors, demonstrating adaptability and eagerness to contribute beyond standard responsibilities.
  • Addressed customer inquiries or concerns regarding mail-related issues professionally and courteously, resolving problems swiftly.
  • Contributed to a safe work environment by maintaining cleanliness and organization within the mailroom area.
  • Supported administrative staff with tasks such as filing, photocopying, and data entry when necessary, improving overall efficiency.
  • Continuously improved mailroom processes by staying informed on industry best practices and incorporating new ideas into daily operations.
  • Enhanced overall office communication by promptly processing incoming and outgoing mail, facilitating timely information sharing.
  • Developed strong relationships with colleagues throughout the workplace through consistent professionalism while delivering internal correspondence.
  • Maintained accuracy in mail distribution with careful attention to detail, ensuring all recipients received correct correspondence.
  • Utilized tracking systems for both incoming and outgoing packages, providing accurate updates on shipment status when needed.
  • Collaborated with team members to ensure smooth daily operations within the mailroom, promoting a positive work environment.
  • Facilitated package inspections upon arrival to guarantee proper handling during transit, minimizing instances of damage or loss.
  • Assisted in reducing company costs by implementing cost-effective shipping methods for large packages and bulk shipments.
  • Operated postage meters, mail sealers and labeling machines.
  • Assisted with implementing new mailroom systems and training staff to improve operations.
  • Operated postal machines, including postage meters and mail-processing machines.
  • Maintained mailroom supply inventories, purchase orders and vendor supplies.
  • Updated and maintained mailing lists and customer records.
  • Upsold postal services like insurance and tracking.

Education

High School Diploma - General Studies

Gervais High School
Gervais, OR
06.1989

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making

Languages

Spanish
Native or Bilingual

Timeline

Service

AZ Spas and Patio
10.2022 - 11.2025

Imaging Assistant

State Farm Insurance Inc
07.2011 - 09.2022

Insert Machine Operator

State Farm Insurance Inc
01.1994 - 07.2011

Mailroom Assistant

State Farm Insurance Inc
10.1988 - 01.1994

High School Diploma - General Studies

Gervais High School