Hector Cabrales
Saint John,IN
Summary
Currently pursuing a Bachelor of Science in Finance, focused on financial analysis and corporate finance. Over five years of experience in a fast-paced environment, leveraging strong analytical and problem-solving skills to enhance business processes. Committed to continuous improvement and contributing to organizations that prioritize data-driven decision-making.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Videographer
BMW of Schererville
, United States
03.2023 - Current
- Produced high-quality vehicle photography and videography for BMW of Schererville's inventory, highlighting vehicle features and enhancing online marketing efforts.
- Captured high-quality video content for promotional campaigns and events.
- Collaborated with marketing team to develop engaging visual storytelling concepts.
- Operated advanced camera equipment and editing software to produce compelling videos.
Product Specialist
BMW of Schererville
, United States
10.2022 - Current
- Educated customers on BMW vehicles and technology, providing personalized demonstrations and support to enhance purchasing experience.
- Facilitated informed decision-making by answering customer inquiries and delivering tailored product insights.
- Assisted customers in selecting vehicles that meet their needs and preferences.
- Educated clients on vehicle features, specifications, and technology advancements.
- Coordinated test drives to provide hands-on experience with vehicles.
IT Specialist
BMW of Schererville
, United States
08.2021 - Current
- Delivered IT support for dealership operations through troubleshooting hardware and software issues, maintaining business systems, and resolving technical problems for employees.
- Leveraged CRM, VinSolutions, Xtime, DMS, and POS software systems to enhance operational workflows.
- Managed IT support for dealership staff and customers.
- Installed and configured hardware and software systems.
- Troubleshot network issues to ensure consistent connectivity.
Client Advisor
BMW of Schererville
Schererville, United States
08.2022 - 11.2022
- Advised customers on BMW ownership, emphasizing safety, reliability, warranty coverage, and long-term value to enhance decision-making.
- Supported sales and service operations across Illinois and Indiana, ensuring high-quality customer experiences that fostered loyalty.
- Guided clients through vehicle selection processes and provided detailed product knowledge.
- Facilitated financing options and explained warranty services to enhance customer understanding.
- Managed follow-up communications to ensure client satisfaction with purchases and services.
Client Advisor Trainee
BMW of Schererville
, United States
04.2022 - 07.2022
- Studied BMW models to gain in-depth knowledge of features and specifications for informed customer interactions
- Learned financial aspects of deals to effectively assist customers in understanding payment options
- Learned processes to enhance customer experience and satisfaction
- Constantly improving on my skills and learning how to communicate and inform.
BDC Agent
BMW of Schererville
, United States
08.2021 - 04.2022
- Managed communication between service advisors and clients regarding vehicle repairs.
- Managed communication between service advisors and clients regarding vehicle repairs
- Scheduled appointments to ensure timely vehicle assessments for clients
- Coordinated rental car arrangements with Enterprise to provide clients with transportation while their vehicles were in the shop.
- Developed experience with X Time (Scheduling service)
- Worked with DMS to help service customers
BDC Agent
Napleton Automotive Group
, United States
05.2021 - 08.2021
- Mastered CRM to effectively prospect customers
- Worked internet leads
- Contacted clients to schedule visits for vehicle viewings across multiple stores
- Collaborated with store managers to gather essential vehicle information for clients
- Worked with multiple car dealerships which included (Kia, Chrysler, Dodge, Jeep, Ram)
- Managed daily operations of the team
Retail Sales Specialist
Best Buy
Indiana, United States
03.2019 - 04.2021
- Guided customers in selecting mobile plans that best meet their needs.
- Assisted customers in identifying products tailored to resolve their issues.
- Diagnosed and resolved networking issues for customers to ensure seamless connectivity.
- Supported operations for Verizon, AT&T, and Sprint to improve service quality.
Education
Bachelor of Science - Finance, General
Purdue University Northwest
Hammond12-2027
Skills
- Video Editing
- Visual Storytelling
- Content Creation
- Digital Marketing
- Product knowledge
- Client Engagement
- Teamwork
Certification
Microsoft Office Specialist: Word Associate, Microsoft 365 Apps
Timeline
Videographer
BMW of Schererville
03.2023 - Current
Product Specialist
BMW of Schererville
10.2022 - Current
Client Advisor
BMW of Schererville
08.2022 - 11.2022
Client Advisor Trainee
BMW of Schererville
04.2022 - 07.2022
IT Specialist
BMW of Schererville
08.2021 - Current
BDC Agent
BMW of Schererville
08.2021 - 04.2022
BDC Agent
Napleton Automotive Group
05.2021 - 08.2021
Retail Sales Specialist
Best Buy
03.2019 - 04.2021
Bachelor of Science - Finance, General
Purdue University Northwest