Hector Calderon

• Lead a team of restaurant managers and staff to deliver exceptional customer service and achieve performance targets.
• Enhanced the customer experience through staff training in meticulous attention to detail.
• Established and maintained operational standards for 5 locations.
• Stay informed about market trends, competition, and customer preferences to make informed business decisions.
• Monitor and respond to customer feedback, resolving issues promptly to enhance overall guest satisfaction.
• Forecasted sales and established processes to achieve sales objectives and related metrics.
• Regularly review P&L statements to identify areas for cost reduction and revenue enhancement.

• Completed on-time deliveries by choosing best and most efficient routes.
• Delivered packages to customer doorsteps and business offices.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Completed rush deliveries on tight timetables to satisfy customer needs.

• Strive for high ratings and positive reviews from passengers by delivering excellent service, being punctual, and providing a clean and comfortable ride.
• Followed company guidelines and policies when interacting with passengers.
• Built and maintained positive relationships with passengers by providing friendly and professional service.
• Remained calm and poised in emergent situations.

• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
• Supervised and led team of dental hygienists and support staff of 6.
• Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.

• Performed nightly updates to room charges and rates.
• Set up and entered financial data into spreadsheets using Microsoft Excel.
• Balanced hotel accounts and resolved discrepancies.
• Prepared necessary documents for next day check-ins and check-outs.
• Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
• Generated and printed daily financial reports to track hotel performance.
• Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Coordinated and prioritized housekeeping tasks, ensuring efficient cleaning and preparation of rooms based on next day check-outs and check-ins.

Desaltech Colombia is a leading water treatment and desalination solutions provider. With a strong commitment to environmental sustainability, the company specializes in designing and implementing cutting-edge Reverse Osmosis technologies to ensure access to clean and potable water sources.

• Built strong relationships with industry professionals and influencers.
• Devised innovative strategies and executed marketing campaigns to attract new customers and expand the customer base.
• Equipped the sales staff with comprehensive training and essential tools, empowering them with the knowledge needed to effectively promote and sell our products.
• Formulated and implemented strategies for national expansion, driving the company's growth into new regions and markets.
• Fostered valuable partnerships with key businesses in diverse urban centers to facilitate company expansion and enhance market presence.
• Suggested and supervised social media campaigns to increase brand engagement and reach new customers.

• Monetizing Advertising Spaces and Activities: Successfully marketed advertising spaces and promotional opportunities within all Andres® brand restaurants, acquiring new clients while nurturing and growing existing client investments year-over-year.
• Designing Targeted Partner Strategies and Campaigns: Developed tailored strategies and executed campaigns for our partners, aligning with their specific objectives to bring their brands to life in unique, non-traditional ways across Andres® brand restaurants and nationwide events.
• Provided crucial support to the Events department by successfully securing investments for new events held both within the restaurants and at external locations nationwide.
• Contributed to Annual Departmental Sales of $5 Million: Played an integral role in the Advertising Department's achievement of $5 million in annual sales, reflecting collaborative efforts and effective strategies to drive departmental revenue.
• Researched developing trends to stay updated with new ideas and marketing practices.

La Morería Decameron is a themed park located in Amaguaña, situated approximately 40 minutes from Quito, Ecuador. The park boasts a diverse collection of over 140 animals and features a spacious restaurant capable of accommodating up to 300 diners. Additionally, it offers extensive green areas for hosting events.

• Conceptualization, Investment Management, and Project Launch: Spearheaded the conceptualization and identity development of the project, effectively managing and controlling investments for its successful creation and launch.
• Staff Recruitment and Continuous Training for Exceptional Service: Led the recruitment efforts and provided ongoing training to a team of 75, establishing specific service parameters to deliver an unparalleled customer experience.
• Comprehensive Project Operations Oversight: Assumed responsibility for the overall supervision and management of the entire project, ensuring smooth and efficient functioning.
• Strategic Commercial Partnerships and Brand Presence: Forged strategic partnerships with key suppliers, securing support for special events, product discounts, and the sale of advertising spaces to enhance brand visibility within the restaurant.
• Collaborative Strategy Development with the Commercial Department: Collaborated closely with the Commercial Department to develop innovative strategies that drove business growth and success.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Negotiated price and service with vendors to decrease expenses and increase profit.
• Analyzed market trends and competitor activities to create competitive advantages.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reported issues to higher management with great detail.

Andres Carne de Res is an iconic Colombian restaurant and cultural institution renowned for its vibrant and eclectic atmosphere. The restaurant boasts a unique and immersive ambiance, combining art, culture, and tradition to create an unforgettable dining and entertainment experience. This beloved venue has become a symbol of Colombian hospitality and is a must-visit for both locals and tourists seeking an authentic and dynamic taste of Colombian culture.

• Strategizing and Promoting Events for Diverse Audiences: Orchestrated and marketed a wide range of personal and corporate events, both within and beyond restaurant settings, while preserving the distinctive identity of the Andres® brand.
• Managing Events of Varying Sizes: Successfully executed events catering to guest counts ranging from 30 to 2,000 individuals within restaurant premises and exceeding 2,000 attendees at various off-site locations.
• Innovating Income-Generating Event Spaces Nationwide: Pioneered the development of new event spaces, such as concerts, special parties, picnics, and more, on a national scale to enhance brand revenue.
• Ensuring Event Execution Excellence: Produced comprehensive event reports for each operation and collaborated with coordinators during pre-operative meetings to ensure the seamless execution of each event.
• Achieving $4 Million in Annual Sales for the Events Department: Played a pivotal role in contributing to the Events Department's impressive annual sales totaling $4,000,000.