Hector Canales
Vista,CA
Summary
Proven track record of enhancing efficiency and customer satisfaction at Acrylic Smiles Dental Laboratory, showcasing exceptional problem-solving abilities and teamwork. Expert in denture processing and adept at maintaining composure under pressure, I consistently deliver high-quality results, contributing significantly to team and client success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Manufacturing Technician
GenMark Roche
09.2024 - Current
- Demonstrated adaptability by quickly learning new skills required for changing job responsibilities or evolving industry demands.
- Reduced assembly errors through thorough quality control checks and adherence to standard operating procedures.
- Assembled parts correctly according to specifications, reducing quality issues.
- Improved workplace safety by consistently following proper guidelines and reporting any potential hazards.
- Provided on-the-job training to new hires ensuring seamless integration into the team and rapid skill development for increased productivity.
- Followed protocols to enhance protection and maintain safe work environment.
Dental Lab Technician Assistant
Acrylic Smiles Dental Laboratory
01.2017 - 10.2024
- Enhanced lab efficiency by maintaining cleanliness and organization of workstations and equipment.
- Collaborated with team members, effectively communicating case-specific information as needed.
- Repaired Laboratory equipment e.g. Lathe, Air Cleaner, Air Compressor, Trimmer
- Assisted in inventory control, ensuring adequate supplies were available for efficient production.
- Improved workflow efficiency by regularly maintaining lab equipment.
- Tested completed appliances for functionality before shipping them to patients or dental offices.
- Completed tasks within designated deadlines, consistently contributing to lab's overall high-quality performance and patient satisfaction rates.
- Successfully managed multiple responsibilities concurrently due to strong organizational skills and effective time management.
- Assisted in training new hires, sharing expertise to help them quickly become productive team members within laboratory setting.
- Read prescriptions or specifications and examined models or impressions to determine design of dental products to be constructed.
- Collaborated with dentists to create accurate and customized dental restorations for patients.
Call Center Representative, Live Chat Agent
Hockey Giant
01.2007 - 12.2016
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
Restaurant Busser
Mike's BBQ
03.2011 - 11.2013
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Contributed to smooth restaurant operations by promptly resetting tables for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Education
Vista High School
Vista, CASkills
- Denture processing
- Problem-solving abilities
- Multitasking Abilities
- Customer Service
- Communicating with clients
- Equipment Repair
- Teamwork and Collaboration
- Calm and Professional Under Pressure
Timeline
Manufacturing Technician
GenMark Roche
09.2024 - Current
Dental Lab Technician Assistant
Acrylic Smiles Dental Laboratory
01.2017 - 10.2024
Restaurant Busser
Mike's BBQ
03.2011 - 11.2013
Call Center Representative, Live Chat Agent
Hockey Giant
01.2007 - 12.2016
Vista High School
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