Hector Carpio
Dallas,TX
Summary
Property Manager adept at overseeing staff and maintenance teams and acting as liaison between residents and board members. Successful background managing large, multi-family complexes of over 216 units. Exceptional record of maintaining profitability through positive resident relations and cost controls. Intelligent Property Manager with background overseeing building operations. Expert in tenant relationships, office operations and maintenance oversight. Well-versed in balancing tenant rights and business targets to meet financial goals. Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board.
Overview
10
10
years of professional experience
Work History
Property Manager
Newport Landing Apartments
05.2023 - Current
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Administered operations to handle needs of more than 500 tenants across 185 property units.
- Conducted regular inspections of both interior and exterior of properties for damage.
Property Manager
Richland Village Apartments
10.2021 - 02.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained sufficient number of units market-ready for lease.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Boosted occupancy 100% by leveraging market knowledge and successful promotional strategies.
- Introduced prospective tenants to types of units available and performed tours of premises.
Property Manager
Briarwyck Apartments
05.2021 - 10.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Developed and executed plan to achieve and maintain 100% or better rate of occupancy.
Leasing Agent
Richland Village Apartments
08.2016 - 05.2021
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Distributed and followed up on tenant renewal notices.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Invited prospects to fill out application upon completion of property tour.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Escalated major issues to property manager for immediate remediation.
- Used ResMan to keep record of financial transactions and rental applications.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Kept meticulous records of correspondence between management and tenants.
- Marketed property to local businesses through collateral, emails and phone calls.
- Recruited new residents through website advertising and marketing, resulting in 100 % occupancy.
- Participated in [Number] property inspections per [Timeframe] to prepare for move-ins and move-outs.
Leasing Agent
Glenshire Villas Apartments
08.2014 - 05.2016
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Distributed and followed up on tenant renewal notices.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Invited prospects to fill out application upon completion of property tour.
- Escalated major issues to property manager for immediate remediation.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Marketed property to local businesses through collateral, emails and phone calls.
Education
GED -
Thomas Jefferson High School
Dallas, TXSkills
- Insurance Coordination
- Code Compliance
- Violation Resolution
- Vacancy Marketing
- Dispute Handling
- Monthly Fee and Payment Collection
- Grounds and Facility Inspection
- Performance Assessment
- Deposits Management
- Repair Planning
- Operating Cost Tracking
- Maintenance Oversight
- Disturbance Handling
- Fair Housing Mandates
- Rent Collection
- Property Tours
- Tenant and Eviction Laws
- Property Showing
- Resident Relations
Accomplishments
- Maintained 100% or higher occupancy rate for entire length of employment.
- Oversaw multiple residential family properties totaling over 216 individual units.
- Maintained occupancy rate at 100% for 7 months.
- Increased Monthly Collections by almost $10,000 since I started working in my current Property.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Property Manager
Newport Landing Apartments
05.2023 - Current
Property Manager
Richland Village Apartments
10.2021 - 02.2023
Property Manager
Briarwyck Apartments
05.2021 - 10.2021
Leasing Agent
Richland Village Apartments
08.2016 - 05.2021
Leasing Agent
Glenshire Villas Apartments
08.2014 - 05.2016
GED -
Thomas Jefferson High School
Similar Profiles
Frisher AleeFrisher Alee
Granite Installer at Port Landing At Fife ApartmentsGranite Installer at Port Landing At Fife Apartments
Michael McdonladMichael Mcdonlad
Maintenance Technician at sycamore landing apartmentsMaintenance Technician at sycamore landing apartments
Rebekah FortenberryRebekah Fortenberry
Senior Community Assistant at Asset Living- Eagles Landing ApartmentsSenior Community Assistant at Asset Living- Eagles Landing Apartments