Hector Carrasquero

• Experienced in multifamily property management with RAM Partners and Altman Management Company, overseeing 80+ apartment
  communities nationwide. Focused on hands-on, service-oriented
  operations, resident satisfaction, and strategically located properties with lifestyle-focused amenities.
  ● Successfully led the full leasing cycle while building strong resident relationships through attentive support and proactive problem-solving.
  ● Successfully managed two high-volume communities totaling over 550 units — Altis Grand Lake Willis and The Julian Apartments — ensuring smooth operations and resident satisfaction.

• Responded to telephone and internet inquiries from residents and prospects to schedule virtual, and in-person tours.
• Assisted prospects with applications and deposits, adhering to company procedures and Fair Housing requirements.
• Showed apartments and closed sales, prepared them for move-ins, obtained new residents' signatures on paperwork, and provided community orientation.
• Assisted in maintaining an active and effective social media presence for the property to enhance visibility and engagement.
• Promoted resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues.
• Conducted all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining showrooms, and any follow-up necessary.
• Utilized marketing strategies to ensure traffic within the limitations of the Marketing Budget and the Marketing Plan.
• Projected a favorable image of the community to achieve property objectives and public recognition.
• Focused on securing resident retention in ways such as planning resident functions (i.e. parties, contests, etc.); attending hours functions, and participating as a host as needed.
• Completed all necessary paperwork for generating a lease.
  Attended weekly and daily goal-setting meetings as appropriate.
• Winner of the Florida's Top Lease Up Property of the Year 2023.
• National Award Winner | Top Lease Up Property of the Year 2023.
• Properties: Twelve Oaks at Windermere, Muse at Winter Garden, Camila Apartments, Atlantica at Town Center, and Dunson Grove Apartments.

● Completed all leasing paperwork.
● Compiled and processed applications for approval.
● Explained lease and all appropriate addenda to new residents.
● Walked apartments and reported all necessary improvements.
● Showed apartments to prospective leases.
● Assisted with marketing.
● Accepted and completed Notice to Vacate forms.
● Properties: Sea Isle Apartments, and Jefferson Sand Lake Apartments.

• Properties: Sea Isle Apartments (This four-story multi-family community features 356 apartments with 1, 2, and 3 bedroom floorplans that include upscale features such as stainless steel appliances, granite countertops, custom cabinetry, and alarm systems. www.seaisleorlando.com.), and Jefferson Sand Lake Apartments.

• Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork.
• Exceeded goals through effective task prioritization and great work ethic.
• Monitored company inventory to keep stock levels and databases updated.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Participated in team-building activities to enhance working relationships.
• Responded to guest requests for assistance.
• Kept clubhouse clean, neat, and well-stocked for use.
• Developed and maintained courteous and effective working relationships.
• Demonstrated respect, friendliness, and willingness to help wherever needed.