Hector Carrasquero
Bilingual Leasing Consultant
FL
Summary
Dedicated leasing professional with over five years of experience in the property management industry, specializing in resident relations, lease administration, and sales. Proven ability to maximize occupancy rates, provide exceptional customer service, and streamline leasing processes to enhance resident satisfaction. Skilled in negotiating leases, handling renewals, and coordinating move-ins and move-outs while maintaining compliance with fair housing regulations. Passionate about creating a welcoming community environment and assisting prospective tenants in finding the perfect home. Adept at working collaboratively with property managers, maintenance teams, and marketing departments to drive leasing success.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Bilingual Leasing Consultant / Lease-up Specialist
RAM Partners LLC / Altman Management Company, Inc.
05.2024 - Current
- RAM Partners, LLC, is a full-service real estate management company that manages more than 80,000 apartments throughout the United States. We specialize in multi-family community management for a variety of third-party owners. We are a service-oriented, hands-on company. Our brick and mortar are our people.
- Altman Management Company operates approximately 80 apartment communities, serving thousands of residents. We take great care in selecting properties that are conveniently located near major thoroughfares and retail centers, while also offering a host of amenities that reflect the lifestyle of our residents.
- Generate interest - brag about your community’s unique features and benefits – and highlight what sets it apart from the competition
- Communicate effectively to potential residents on all steps to call your community their home
- Serve as a resource for residents to express their problems and assist with finding a resolution
- Build lasting relationships to retain and gain residents
- Use attention to detail skills to perform required office administrative tasks
- Coordinate fun activities for residents
- Managed 2 different properties with over 550 + units.
- Properties: Altis Grand Lake Willis Apartments and The Julian Apartments.
Leasing Associate
RPM LIVING
10.2022 - 05.2024
- Respond to telephone and internet inquiries from residents and prospects to schedule virtual, self-guided, and in-person tours
- Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements
- Keep an updated availability report, process applications with credit checks and rental history verification, then submit them for processing
- Community Manager approval and follow up with applicants on their status
- Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation
- Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement
- Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
- Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and any follow-up necessary
- Utilize marketing strategies to ensure traffic within the limitations of the Marketing Budget and the Marketing Plan(i.e. competitive rental rates, referrals, promotions, locators, and outreach)
- Projects a favorable image of the community to achieve property objectives and public recognition
- Focuses on securing resident retention in ways such as planning resident functions (i.e. parties, contests, etc.); attend after hours functions and participate as a host as needed
- Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner
- Attends weekly and daily goal setting meetings as appropriate
- Winner of the Florida's Top Lease Up Property of the Year 2023
- National Award Winner | Top Lease Up Property of the Year 2023
- Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards
- Properties: Twelve Oaks at Windermere, Muse at Winter Garden, Camila Apartments, Atlantica at Town Center, and Dunson Grove Apartments.
Leasing Professional
JAG Management
03.2020 - 10.2022
- Completes all leasing paperwork.
- Compiles and processes applications for approval.
- Explains lease and all appropriate addenda to new resident.
- Walks apartments and reports all necessary improvements.
- Assists with resident relations.
- Keys in all fees, deposits, and new lease information.
- Shows apartments to prospective leases.
- Walks models and shows units daily.
- Assists with marketing.
- Accepts and completes Notice to Vacate forms.
- Accepts rental payments.
- Properties: Sea Isle Apartments (This four story multi-family community features 356 apartments with 1, 2, and 3 bedroom floorplans that include upscale features such as stainless steel appliances, granite countertops, custom cabinetry, and alarm systems. www.seaisleorlando.com.), and Jefferson Sand Lake Apartments.
Clubhouse Attendant
EPOCH Management
04.2019 - 03.2020
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Exceeded goals through effective task prioritization and great work ethic.
- Monitored company inventory to keep stock levels and databases updated.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Participated in team-building activities to enhance working relationships.
- Responded to guest requests for assistance.
- Kept clubhouse clean, neat and well-stocked for use.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Freedom High School
Orlando, FLRAM University
Grace Hill
JAG University
Real Estate Course
REALESTATEU
Real Estate Course
Real Estate Express
FUSE
Skills
Bilingual in Spanish and English
Software/Apps
- Community Rewards
- Engage Technology
- OneSite -RealPage
- ActiveBuilding
- PetScreening
- RentCafe
- Two Dots
- Microsoft
- UKG PRO
- Bluemoon
- Insperity
- Funnel
- Snappt
- Knock
- FUSE
- Yardi
- CRM
Values
- Enthusiasm
- Integrity
- Honesty
Timeline
Bilingual Leasing Consultant / Lease-up Specialist
RAM Partners LLC / Altman Management Company, Inc.
05.2024 - Current
Leasing Associate
RPM LIVING
10.2022 - 05.2024
Leasing Professional
JAG Management
03.2020 - 10.2022
Clubhouse Attendant
EPOCH Management
04.2019 - 03.2020
High School Diploma -
Freedom High School
RAM University
Grace Hill
JAG University
Real Estate Course
REALESTATEU
Real Estate Course
Real Estate Express
FUSE
Florida's Top Lease Up Property of the Year 2023
KPIs, also known as key performance indicators, play a crucial role in multifamily. KPIs are measurements of specific activities that directly influence strategy. When leveraged correctly, they provide invaluable data and insight that can positively affect property performance and ultimately inform strategy, allowing you to make thoughtful business decisions.
A KPI is simply a measurable value that evaluates performance. For example, conversions from a digital ad source are one of several KPIs that may indicate the effectiveness of an overall strategy. KPIs provide a combination of data points that are then used to create a unique strategy to achieve a set of identified goals. KPIs present a piece of the picture that must be viewed in relation to the whole picture. When applied correctly, KPIs are extremely powerful tools that have a direct and timely impact on property performance and NOI goals and objectives.
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