Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Hector Castillo

Houston

Summary

Experienced Cargo Agent managing efficient, secure and compliant movement of goods. Expert in maintaining accurate cargo records and resolving customer issues quickly.

Overview

4
4
years of professional experience

Work History

Import and Export Coordinator

IK Hofmann USA For Lufthansa Cargo
10.2024 - Current
  • Processed customs declarations and maintained records of customs documents.
  • Investigated discrepancies in shipping documents and resolved issues with vendors.
  • Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
  • Managed import and export of hazardous materials in compliance with applicable laws and regulations.
  • Successfully answered over 30+ inbound phone and email inquiries per day
  • Tracked and traced shipments from departure to arrival, alerting clients.

Customer Service Representative

Global Custom Commerce
04.2024 - 10.2024
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Delivered prompt service to prioritize customer needs.
  • Sought ways to improve processes and services provided.

Import and Export Coordinator

IK Hofmann USA For Lufthansa Cargo
07.2021 - 04.2024
  • Processed customs declarations and maintained records of customs documents.
  • Investigated discrepancies in shipping documents and resolved issues with vendors.
  • Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
  • Managed import and export of hazardous materials in compliance with applicable laws and regulations.
  • Successfully answered over 30+ inbound phone and email inquiries per day
  • Tracked and traced shipments from departure to arrival, alerting clients.

Education

High School Diploma -

Quest Early College High School
Humble, TX
05-2021

Skills

  • Data analysis

  • Decision-making

  • Teamwork

  • Complaint resolution

  • Task prioritization

  • Communication skills

  • Documentation & Record Keeping

  • Problem-Solving Under Pressure

Languages

Spanish
Professional Working

Interests

  • I like working with my hands and fixing things
  • Volunteering
  • Love to learn new things that will help build my knowledge

Timeline

Import and Export Coordinator

IK Hofmann USA For Lufthansa Cargo
10.2024 - Current

Customer Service Representative

Global Custom Commerce
04.2024 - 10.2024

Import and Export Coordinator

IK Hofmann USA For Lufthansa Cargo
07.2021 - 04.2024

High School Diploma -

Quest Early College High School

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