Hector Castillo
Houston,TX
Summary
Accomplished Operations and Transportation Leader with 30 years of experience in retail management and multi-unit operations. Skilled in overseeing large-scale operations, managing performance, controlling expenses, and executing strategic initiatives across 16+ locations. Class A CDL holder with expertise in OTR transportation, safety, DOT compliance, and logistics. Demonstrated ability to build strong teams and drive revenue while maintaining high operational standards.
Overview
1
1
Certification
2
2
years of post-secondary education
30
30
years of professional experience
Work History
Professional Class A CDL OTR Driver
Stevens Transport
Dallas, Texas
01.2024 - Current
- Operate an 18-wheel tractor-trailer independently on over-the-road routes across multiple states.
- Transport and deliver various freight safely, ensuring compliance with DOT regulations and company safety standards.
- Conduct pre-trip and post-trip inspections, ensuring securement and handling of cargo met safety protocols.
- Manage delivery schedules, route planning, fuel stops, and required documentation.
- Maintain accurate electronic logs and communicate effectively with dispatch, customers, and transportation teams.
- Demonstrate strong time management, reliability, and independent decision-making while working nationwide.
District Manager
Walgreens
Houston, TX
08.2017 - 12.2023
- Directed multi-unit retail operations across a high-volume district, providing leadership and accountability for store performance, customer experience, sales growth, and operational execution.
- Led and developed Store Managers and Pharmacists through coaching, performance management, succession planning, and talent development.
- Improved operational efficiency through effective labor management, inventory control, expense management, and compliance with company procedures.
- Partnered with store leadership to establish goals, monitor KPIs, and develop strategies to improve conversion, customer satisfaction, productivity.
- Led loss-prevention initiatives and maintained strong operational controls to minimize shrink and protect company assets.
- Built strong relationships with employees, customers, vendors, and business partners while maintaining a culture of accountability, engagement, and exceptional customer service.
Store Manager
Walgreens
Houston, TX
03.1996 - 08.2017
- Directed daily operations of a high-volume retail pharmacy and front-end location, ensuring exceptional customer service, operational excellence, and achievement of sales and profitability goals.
- Managed staffing, scheduling, labor budgets, performance evaluations, training, and employee development to maximize productivity and customer service.
- Led, coached, and developed a diverse team of associates and pharmacy personnel, fostering accountability, engagement, and a high-performance culture.
- Analyzed sales, operational, and customer service metrics to identify opportunities and implement action plans that improved overall store performance.
- Executed merchandising, promotional programs, seasonal initiatives, and company strategies to drive sales and enhance the customer experience.
- Maintained strong inventory controls, minimized shrink, and implemented loss-prevention practices to protect company assets.
- Resolved customer and employee concerns professionally.
Education
Associate of Science - Computer Science
Houston Community College
Houston, TX 08.1992 - 05.1994
Skills
- CDL Class A
- Tractor-trailer operations
- Long-haul transportation
- DOT Compliance
- Pre-Trip & Post-Trip Inspections
- Electronic logging devices
- Route management
- Dispatch Communication
- Inventory Management
- Loss Prevention
- Labor & Expense Management
- Sales & Profitability
- KPI & Performance Analysis
- Operational Excellence
- Customer Experience
- Merchandising
- Multi-Unit Operations
- Team Leadership & Development
- Performance Management
- Coaching & Mentoring
- Talent Development
- Succession Planning
- Conflict Resolution
- Employee Engagement
- Change Management
- Strategic Planning
Certification
- Pharmacy Technician Board Certified
- Hazmat | Tanker | Doubles & Triples
Timeline
Professional Class A CDL OTR Driver
Stevens Transport
01.2024 - Current
District Manager
Walgreens
08.2017 - 12.2023
Store Manager
Walgreens
03.1996 - 08.2017
Associate of Science - Computer Science
Houston Community College
08.1992 - 05.1994