Hector Cedeno
Austin,TX
Summary
Software Engineer experienced in designing and implementing microservice architectures, deployment pipelines, API development, and web applications for mobile platforms.
Overview
8
8
years of professional experience
Work History
Software Engineer
Amazon
01.2022 - Current
- Developed scalable applications using Java, improving performance and reliability of existing systems.
- Implemented automated testing frameworks, enhancing software quality and reducing release times.
- Collaborated with cross-functional teams to define technical requirements and deliver innovative solutions.
- Mentored junior developers, fostering skill development and promoting best coding practices.
IT Field Support Technician
Amazon
01.2018 - 12.2020
- Diagnosed and resolved hardware and software issues for diverse IT systems across multiple locations.
- Provided on-site technical support, ensuring minimal downtime for critical operations.
- Collaborated with cross-functional teams to implement system upgrades and enhancements.
- Trained junior technicians on troubleshooting techniques and best practices in field support.
Education
Certification Program - Software Engineering
AMZN Tech Academy
Seattle, WA12-2021
Bachelor of Science - Computer Science
OYM Universtiy
Dominican Republic07-2017
Skills
- Microservice architecture
- Object-oriented programming
- Software design and planning
- Spring and MVC frameworks
- JIRA
- Kanban and Sprint planning
- Software development life cycle (SDLC)
- API development
Accomplishments
Customer Service App:
Led integration of customer service app services into next-gen TV operating system, overcoming complex native UX use-cases and business requirements.
Engineered native solutions achieving feature parity with existing platforms, impacting 16+M annual users.
Customer support Chat:
Spearheaded global expansion of customer chat support across international marketplaces, improving problem resolution rate from 71.7% to 87.5.%
Architected cross-platform integration of customer chat solution between mobile and web applications, increasing handled contact volume from 20% to 25% through strategic direction workflow.
Timeline
Software Engineer
Amazon
01.2022 - Current
IT Field Support Technician
Amazon
01.2018 - 12.2020
Certification Program - Software Engineering
AMZN Tech Academy
Bachelor of Science - Computer Science
OYM Universtiy