Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hector Chans

Naples,FL

Summary

Dynamic sales professional with a proven track record at D & W Auto Sales, excelling in relationship building and negotiation. Leveraged strong communication skills to boost customer loyalty and consistently exceed sales targets. Expertise in sales strategies and customer service, driving revenue growth through effective engagement and personalized solutions.

Sales professional with comprehensive understanding of automotive industry, adept at identifying customer needs and delivering tailored solutions. Known for fostering collaborative team environments and consistently meeting sales goals through effective communication and adaptability to changing market conditions. Extensive product knowledge and strong interpersonal skills ensure high customer satisfaction and repeat business.

Experienced with understanding customer needs and guiding them through car buying process. Utilizes extensive knowledge of automotive features and financing options to provide personalized recommendations. Track record of building lasting customer relationships and achieving sales targets through effective negotiation and customer service.

Self-motivated and energetic Car Salesman with strong sales background and effective relationship building and client retention skills strategically negotiates, closes deals and increases sales. Leverages social media and internet marketing with consistent networking and follow-up to meet aggressive sales quotas while maintaining integrity and providing exceptional customer service. Demonstrates natural sense of urgency and passion for cars and trucks while juggling many initiatives to achieve sales objectives in fast-paced competitive environment.

Overview

30
30
years of professional experience

Work History

Car Salesperson

Stearns Motors
10.2018 - Current
  • Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
  • Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.
  • Completed registration paperwork and sales documentation.
  • Improved the overall buying experience for each client by offering attentive support during test drives.
  • Expanded dealership''s clientele through targeted outreach efforts, including local events and social media engagement.
  • Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
  • Maximized profit margins by effectively negotiating trade-in values and upselling additional services or products.

Car Salesperson

D & W Auto Sales
01.2015 - 09.2018
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
  • Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
  • Delivered high-quality service by addressing customer concerns promptly and professionally.
  • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.

Auto Sales Associate

David Willson Toyota
01.2013 - 12.2015
  • Collaborated with the service department to address any post-sale issues or inquiries from customers.
  • Resolved customer concerns promptly, ensuring their overall satisfaction throughout the purchasing process.
  • Maximized sales opportunities by identifying customer needs and matching them with suitable vehicles solutions.
  • Increased customer satisfaction by providing personalized assistance and tailored vehicle recommendations.
  • Partnered with management team to develop incentives that encouraged repeat business from loyal customers.
  • Attended trade shows and community events to promote dealership offerings, generating valuable leads.
  • Collaborated with finance department to secure optimal financing options for customers.
  • Enhanced dealership reputation by delivering exceptional customer service experiences.
  • Answered telephone and email inquiries from potential customers.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Responded to customer enquiries via telephone and email.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.

Owner/Operator Truck Driver

Lauras Trucking Inc
09.2003 - 01.2013
  • Managed day-to-day business operations.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
  • Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
  • Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.

Salesperson

D & W Auto Sales
05.1995 - 09.2003
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Implemented effective sales strategies to maximize revenue generation.
  • Negotiated prices, terms of sales and service agreements.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Met existing customers to review current services and expand sales opportunities.

Education

High School Diploma -

Durango High School
Las Vegas, NV
05.1995

Skills

  • Strong negotiation
  • Building rapport
  • Sales presentations
  • Closing deals
  • Customer service
  • Relationship building
  • Price negotiation
  • Team collaboration
  • Customer relationship management
  • Vehicle preparation
  • Financing coordination
  • Persuasive communication style
  • Competitive
  • Purchasing
  • Vehicle auctions
  • Negotiation and sales strategy
  • Strong communication and interpersonal skills
  • Friendly and helpful

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Car Salesperson

Stearns Motors
10.2018 - Current

Car Salesperson

D & W Auto Sales
01.2015 - 09.2018

Auto Sales Associate

David Willson Toyota
01.2013 - 12.2015

Owner/Operator Truck Driver

Lauras Trucking Inc
09.2003 - 01.2013

Salesperson

D & W Auto Sales
05.1995 - 09.2003

High School Diploma -

Durango High School