Hector Cortez
Yuba City,CA
Summary
Dynamic tile installer with expertise from Caza Floor Solutions, recognized for optimizing material usage and achieving high client satisfaction through effective communication. Proficient in power tool operation and layout planning, I excel in problem-solving and attention to detail, ensuring quality installations that meet industry standards and client expectations.
Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.
Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
5
5
years of professional experience
Work History
Tile Installer
Caza Floor Solutions
03.2023 - 07.2025
- Learned about various tile types, sizes and installation techniques and stayed current on industry changes.
- Achieved high levels of client satisfaction through clear communication of expectations throughout the entirety of the project timeline from initial consultation to final walkthroughs.
- Optimized material usage through strategic layout planning that maximized visual impact while minimizing costs for clients.
- Minimized callbacks by thoroughly inspecting completed work for any imperfections or necessary adjustments before leaving the job site.
- Installed tile flooring in residential homes and commercial buildings.
- Used specialized tools and equipment to cut, shape and install tile.
- Resolved problems arising during tile installation process, maintaining quality and code compliance.
- Helped supervisors create cost estimates for tile installation projects.
- Used power wet saws and tile cutters to cut tiles to specifications for projects.
- Used safe lifting, equipment and behavioral practices.
- Sealed joints with mortar or cement to achieve design looks and promote longevity.
Amazon Delivery Driver
Amazon
01.2022 - 01.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Protected people and equipment from hazardous materials by using correct procedures.
Host
Perkos Cafe and Grill
06.2020 - 08.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Backed up servers by checking on tables and retrieving items for guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Delivered pick-up and curbside orders to guests.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
High School Diploma -
Albert Powell High School
Yuba City, CASkills
- Tile installation expertise
- Floor leveling
- Power tool operation
- Hand tool proficiency
- Layout planning
- Client communication
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Organizational skills
- Safety procedures
- Professionalism
- Project management
Languages
Spanish
Native or Bilingual
Timeline
Tile Installer
Caza Floor Solutions
03.2023 - 07.2025
Amazon Delivery Driver
Amazon
01.2022 - 01.2023
Host
Perkos Cafe and Grill
06.2020 - 08.2021
High School Diploma -
Albert Powell High School
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