Hector Cruz
The Bronx,NY
Overview
20
20
years of professional experience
Work History
Drop-Count Team Assistant Manager
MGM Casino
810 Yonkers Ave Yonkers, NY
12.2023 - Current
- Boosted team morale through the planning and execution of engaging team-building.
- Ensured accurate record-keeping by maintaining an organized database of important company information and documentation.
- Supported project completion by coordinating tasks, resources, and deadlines among team members.
- Mitigated potential conflicts within the team by addressing issues proactively and mediating discussions when needed.
- Streamlined team communication by implementing efficient scheduling and task management systems.
- Developed strong working relationships with staff, a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting.
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared cash buy out.
- Engaged team members and improved performance by delivering daily updates and conducting regular meetings.
- Enhanced venders satisfaction with timely resolutions of issues and effective communication strategies for game moves.
Drop Team Member
Empiire City Casino
810 Yonkers Ave Yonkers NY
01.2013 - Current
- Assisted other departments by tracking proper machine drops, slot department with early audits and count room with general needs.
- Secured storage cart in designated locked storage area.
- Completed cash tally sheet. drop control sheets and other designated count room paperwork.
- Fostered and maintained positive attitude towards staff, management and guests to meet daily goals.
Stock Room Supervisor
Daffy's
The Bronx, NY
04.2009 - 11.2012
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Trained new team members on proper and safe use of tools and equipment.
- Assigned tasks to team members to complete within designated time frames.
Autozone Superviser
AutoZone
New Rochelle, NY
03.2005 - 10.2009
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
Education
High School Diploma -
Roosvelt Highschool
The Bronx, NY06.1999
Skills
- Team Coordination Abilities
- exceeds well under pressure
- leaderships
Timeline
Drop-Count Team Assistant Manager
MGM Casino
12.2023 - Current
Drop Team Member
Empiire City Casino
01.2013 - Current
Stock Room Supervisor
Daffy's
04.2009 - 11.2012
Autozone Superviser
AutoZone
03.2005 - 10.2009
High School Diploma -
Roosvelt Highschool