Overview
Work History
Education
Skills
Timeline
Generic

Hector Cruz

The Bronx,NY

Overview

20
20
years of professional experience

Work History

Drop-Count Team Assistant Manager

MGM Casino
12.2023 - Current
  • Boosted team morale through the planning and execution of engaging team-building.
  • Ensured accurate record-keeping by maintaining an organized database of important company information and documentation.
  • Supported project completion by coordinating tasks, resources, and deadlines among team members.
  • Mitigated potential conflicts within the team by addressing issues proactively and mediating discussions when needed.
  • Streamlined team communication by implementing efficient scheduling and task management systems.
  • Developed strong working relationships with staff, a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Handled cash accurately and prepared cash buy out.
  • Engaged team members and improved performance by delivering daily updates and conducting regular meetings.
  • Enhanced venders satisfaction with timely resolutions of issues and effective communication strategies for game moves.

Drop Team Member

Empiire City Casino
01.2013 - Current
  • Assisted other departments by tracking proper machine drops, slot department with early audits and count room with general needs.
  • Secured storage cart in designated locked storage area.
  • Completed cash tally sheet. drop control sheets and other designated count room paperwork.
  • Fostered and maintained positive attitude towards staff, management and guests to meet daily goals.

Stock Room Supervisor

Daffy's
04.2009 - 11.2012
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Trained new team members on proper and safe use of tools and equipment.
  • Assigned tasks to team members to complete within designated time frames.

Autozone Superviser

AutoZone
03.2005 - 10.2009
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.

Education

High School Diploma -

Roosvelt Highschool
The Bronx, NY
06.1999

Skills

  • Team Coordination Abilities
  • exceeds well under pressure
  • leaderships

Timeline

Drop-Count Team Assistant Manager

MGM Casino
12.2023 - Current

Drop Team Member

Empiire City Casino
01.2013 - Current

Stock Room Supervisor

Daffy's
04.2009 - 11.2012

Autozone Superviser

AutoZone
03.2005 - 10.2009

High School Diploma -

Roosvelt Highschool

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Hector Cruz