Hi, I’m
Hector Delgado
Cleveland,OH
Summary
With over 10 years of experience in various administrative roles, including accounts payable and office management, my versatile skill set makes me a valuable asset to any organization. Proficient in Microsoft Office and QuickBooks, with a strong background in customer service, logistics, and operations management. Diverse skill set includes forklift operation, warehouse management, and technical support. Proven ability to troubleshoot and resolve issues in a timely manner. Bilingual in Spanish for effective communication with a wider range of individuals. Experienced administrative professional with a strong background in office management, scheduling, and communication. Excels at handling multiple tasks efficiently, ensuring smooth operations and providing support to executive teams. Collaborates with teams and adapts to changing needs to consistently drive the achievement of organizational goals. Known for reliability and strives to foster a positive work environment.
Overview
24
years of professional experience
1
Certification
Work History
Deutsche Post DHL Global Forwarding
Administrative Assistant and Accounts Payable
03.2022 - 02.2025
Job overview
- Managed expense reports for executives by accurately tracking receipts, reconciling expenses, and submitting reimbursement requests in a timely manner
- Coordinated and organized company events, including conferences, seminars, and team-building activities
- Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
- Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
- Managed accounts payable aging report, identifying and resolving discrepancies in a timely manner
- Collaborated with vendors to resolve billing issues, resulting in improved vendor relationships
- Performed monthly reconciliations of vendor statements, reducing outstanding balances by XX%
- Developed and maintained strong internal controls for accounts payable processes
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
Marine Cargo Surveyors, LLC
Marine Cargo Surveyor
03.2019 - 01.2021
Job overview
- Implemented quality control measures to ensure the accuracy of collected data during field surveys
- Improved efficiency by implementing new data collection methods resulting in a XX% reduction in overall project timeline
- Managed multiple survey projects simultaneously while adhering to strict deadlines
Boatworks, INC.
Fiberglass Technician
08.2019 - 01.2020
Job overview
- Applied fiberglass materials to surfaces using various techniques such as spraying, brushing, or rolling
- Operated hand tools and power equipment such as grinders, sanders, or polishers to refine fiberglass finishes
- Maintained accurate records of work performed, including material usage, time spent on projects, and any issues encountered
- Mixed and applied gel coats or resins to enhance the appearance and durability of fiberglass products
- Soothed and shaped fiberglass materials to achieve desired finish and texture
E/M Wave, Inc.
Operations Coordinator / Warehouse Lead
10.2015 - 08.2019
Job overview
- Handled Customer Service orders, provided helpful information, answering questions, and responding to complaints
- Manage Operations Dept
- Manage Warehouse Shipping and Receiving with use of pallet jacks and forklifts and walk-behinds
- Quality Control inspections and compliance(s)
- Identified problems in operations process and resolved them in a timely manner
- Expert in UPS, FedEx, DHL Shipping
- Maintained records, shipment invoices, prepared packages and set up courier deliveries for customers
- Identified and solved complex problems impacting operations management & business direction
- Assessed quality and integrity of communications products against Frequency specifications
- Managed new customers and retrieval requests with speed and accuracy
- Gathered information to create Excel spreadsheets outlining inventory
- Order supplies, safety inspections
- Maintain and order office supplies
Team Services Inc.
Bank Technician Specialist
09.2013 - 10.2015
Job overview
- Annual Vault cleaning of safe, vaults, teller & deposit boxes maintenance
- Annual combination change of all equipment and performed test
- On-Call for emergencies six days of the week
- Served as Lead Tech for Ohio, Pennsylvania, New York, Detroit
- Traveled an average of 1,500 miles a week throughout region
- Maintained and cleaned ATM's, safety deposit boxes, vac-tube system
- Maintained Customer Service excellence
- Reported any issues to bank managers and reported with documentation
Nippom Paint Automotive
Senior Lab Technician
12.2000 - 06.2013
Job overview
- Working with Chemist to make and produce car paint colors for BMW, Lexus, Toyota, Honda lines
- In Charge of Store room and Lab Warehouse & Storage -(3) Locations
- Testing, analysis, measuring, recording, spraying, baking of ACT panels
- Ran TKS robot and booth#3 robots simultaneously, spray different area of car samples to mimic factory robots painting
- Troubleshooting, color hits, more testing with gravel meter and other test procedures
- Supported R&D efforts by providing expert input on experimental design, execution strategies, and data interpretation techniques.
- Expedited project completion timelines by coordinating effectively with external partners on sample collection and data sharing processes.
Education
Cleveland State UniversityCleveland, OH
Associate from Urban Studies
12.1993
Total Technical InstituteParma Heights, OH
Associate from Applied Electronics / Network Support / CNC
01.1992
Skills
- Advanced Microsoft Office Skills
- Communication skills
- Teamwork
- Analytical and problem-solving skills
- Personal management skills
- Interpersonal effectiveness
- Computer/technical literacy
- Leadership/management skills
- Strong work values
- Credit Card
- Logistics
- Operation
- Organization
- Motivated
- Excel
- Accounting
- Outlook
- Quickbooks
- Project Management
- Photoshop
- SAP
- Sales
- Scheduling
- Warehouse Management
- Operations Management
- Computer literacy
- Forklift
- Network Support
- Salesforce
- Shipping & Receiving
- Restoration Industry Experience
- Time management
- Microsoft Excel
- Microsoft Word
- Help Desk
- Active Directory
- Troubleshooting
- Operating Systems
- Technical Support
- Desktop Support
- Microsoft Windows
- Microsoft Windows Server
- Remote Access Software
- LAN
- Office experience
- Customer service
- IT support
- Administrative experience
- Microsoft Powerpoint
- Warehouse experience
- Root cause analysis
- Mechanical knowledge
- Electrical experience
- Fabrication
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft outlook
- Computer proficiency
- Filing
- Customer relations
- File organization
- Microsoft Office Suite
- Office management
- Database entry
- Excel spreadsheets
- Recordkeeping
Accomplishments
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Assisted management with the training of [Number] new staff members.
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
Certification
- Forklift Certification, 2002 to 2019, Able to drive propane or electric - perfect safety record
- Driver's License, 12/01/23 to 12/31/31, Clean record
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information - Hobbies
- Volunteering
- Collecting stamps
- Reading
- Listening to music
- Going for hikes
- Walking
- Watching TV
- Traveling
Languages
Spanish
Native or Bilingual
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations.
- DIY and Home Improvement
- Dancing
- I like working with my hands and fixing things.
- I like looking at the stars and learning about constellations.
- Outdoor Recreation
- Volunteering for community initiatives to give back to local communities and make a positive impact.
- Playing Sports
- Gym Workouts
- Road Trips
- Personal Development and Self-Improvement
Timeline
Administrative Assistant and Accounts Payable
Deutsche Post DHL Global Forwarding
03.2022 - 02.2025
Fiberglass Technician
Boatworks, INC.
08.2019 - 01.2020
Marine Cargo Surveyor
Marine Cargo Surveyors, LLC
03.2019 - 01.2021
Operations Coordinator / Warehouse Lead
E/M Wave, Inc.
10.2015 - 08.2019
Bank Technician Specialist
Team Services Inc.
09.2013 - 10.2015
Senior Lab Technician
Nippom Paint Automotive
12.2000 - 06.2013
Total Technical Institute
Associate from Applied Electronics / Network Support / CNC
Cleveland State University
Associate from Urban Studies
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