Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
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Hector Diaz

Richmond,VA

Summary

Ranked in the Top 250 Loan Officers in the Country two years running for 2020 and 2021 in Sales. With Bear Stearns in Mortgage, managing thirty plus inside sales representatives and when managing outside sales over ten loan officers as well in the Northeast. Currently with Truist Bank as a Officer Analyst in Mortgage for other departments’ that cross with mortgage as their systems analyst with Originations Servicing and Support cross border.

Directed with the Avis Budget Group several opportunities with increased responsibility up to holding the Regional Licensee Director for Central and South America. Having been with the Avis Budget Group over ten plus years and had the opportunity of Managing over one hundred twenty five employees while managing up too four Union Contracts in the Northeast. Taking pride not only in the development of new employees but the continued development of employees under the company’s direction. A successful part during tenure with the company having had the opportunity of Managing a 20,000 Rental Car Fleet for the Mid Atlantic, spearheaded increasing sales plans to maximize revenue, grow market share and increase profits over in association for two different regions. This also included the profitability in the Portfolio Management for the company’s Licensee Division for four distinct brands owned with immense success. Directed lead with growing the relationships daily with all aspects of the business not just internally as well externally. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

17
17
years of professional experience

Work History

OFFICER SUPPORT ANALYST

Truist Bank
Richmond, VA
01.2020 - Current
  • Troubleshoot, analyze, and resolve related issues of Empower Mortgage Loan Application, Lending Portal, Lending Space Black Knight Application and Citrix Owned and Operated by Dark Matter
  • Report any current issues immediately to next level support and management
  • Service expert specialist for Empower Specialist to support Loan Origination with scenarios for initial approvals through Fannie Mae and Freddie Mac automated system
  • Speak with end-users to resolve their issues quickly and determine root cause while educating end-users on resolution to their issue to ensure understanding on how to make necessary corrections needed for products offered by lender.
  • Lead in management of Salesforce application on current as wel as previous data
  • Support roll-out of new applications for the bank
  • Review daily communication from management and Knowledge Services Communications team
  • Work bulk requests to support issue resolution between calls of various systems utilized by Originations and Servicing Applications.
  • Evaluated customer needs and feedback to drive product and service improvements
  • Devised and implemented processes and procedures to streamline operations
  • Educated staff on organizational mission and goals to help employees achieve success
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues

REGIONAL LICENSEE DIRECTOR

Avis Budget Group
Dania Beach, FL
10.2007 - 09.2018
  • Sales Forecasting
  • Key Account Generation
  • Creditworthiness Determination
  • Daily Challenge Licensee Portfolio for Avis Budget Group brands covering all Central and South America
  • Directed delivery of plan royalty including development of Royalty Plans and Forecasts with all underlying business drivers which include People, Market Share Capture and Strategic Alliances within brands
  • Accountable for developing licensee portfolio in terms of unique brands and geographies, while using helicopter view with ability to drill down in details, understanding market dynamics
  • Challenge business plans and negotiate Franchise Agreement renewals
  • Manage performance and terminate agreement when required
  • Ensured overall licensee alignment with ABG global licensee strategy through selected initiatives
  • Initiated and supported implementation of product innovations in Latin America
  • Identified customer service issues and ensure corrective actions
  • Encouraged and Lead succession plans for senior management
  • Directed over 120 employees as well as managing P&L for fleet pool of over twenty thousand vehicles for Avis, Budget, Payless, and Zip Car which includes time from 2007 through 2017
  • Along with the management of three Union Contracts for Baltimore Airport, Syracuse Airport, and the Mid Atlantic Division.

Education

BBA - Finance

University of Maryland Global Campus
Baltimore, United States
08.2026

Skills

  • Work Coordination
  • Strategic Planning
  • Report Preparation
  • Information Verification
  • People Evaluations / Goal Setting
  • Budgeting and finance
  • Innovation and Creativity
  • Asset Protection
  • Investigation leadership
  • Time Management
  • Teamwork and Collaboration

Accomplishments

    Tele sales Mortgage Consultants, NAHREP LATINO MORTGAGE ORIGINATORS, publication, National Association of Hispanic Real Estate Professionals (NAHREP) Ranked 19 of 50 Tele sales Mortgage Consultants for Originations Year 2021. Ranked 24 of 50 Tele sales Mortgage Consultants for Originations Year 2020.

Affiliations

  • National Association of Hispanic Real Estate Professionals (NAHREP)
  • NMLS 1942606

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

OFFICER SUPPORT ANALYST

Truist Bank
01.2020 - Current

REGIONAL LICENSEE DIRECTOR

Avis Budget Group
10.2007 - 09.2018

BBA - Finance

University of Maryland Global Campus

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Hector Diaz