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Associate Principal Engineer

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Versatile and results-oriented professional with a robust background in healthcare and customer service, notably at Home Instead Senior Care Home and own experience. Excelled in care plan assessment and client documentation, enhancing patient satisfaction by 30%. Demonstrates exceptional communication skills and a commitment to improving operational efficiency. Proficient in CPR/First Aid and customer engagement, ensuring high standards of care and service excellence.

To secure a position in a reputable organization to expand my learnings, knowledge, and skills. Get a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Dynamic fundraising volunteer at By My Self, skilled in customer relations and staff management. Successfully mentored team members, enhancing processes and procedures to boost engagement. Proven ability to foster relationships and drive initiatives, demonstrating a commitment to impactful community support.

At Amazon, as an FBA Seller, I spearheaded the optimization of the order fulfillment process and leveraged Amazon Analytics and problem-solving skills to enhance product visibility and sales. My strategic approach to product research and customer satisfaction significantly improved seller metrics, showcasing my ability to drive results and maintain high standards in e-commerce environments. Productive Seller possessing superior customer service mindset and a lot of years of experience overseeing entire selling process from inventory creation to shipping. Detailed and dependable individual proficient in HTML and graphics paired with in-depth knowledge of product and still image photography. Skillful in managing and listing inventory and identifying new product opportunities.

Dynamic Customer Service Representative with a proven track record at ADT, excelling in complaint resolution and technical troubleshooting. Developed effective training processes and maintained a detailed database to enhance promotional sales. Known for delivering exceptional customer care and demonstrating cultural awareness, ensuring a superior client experience.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level data entry/assistant position. Ready to help team achieve company goals.

Executive-level Estate & Property Operations Manager with 20+ years overseeing luxury residences, private estates, and high-rise condominiums. Skilled in staff leadership, vendor management, security operations, budgeting, and high-standard hospitality. Known for confidentiality, professionalism, and operational excellence.

Dynamic CAM-licensed professional with extensive experience in customer service, hospitality, and front desk operations within residential communities. Proven ability to deliver exceptional administrative support, enhance resident communications, ensure compliance, and generate insightful reports. Eager to advance a career in property management by utilizing strong operational knowledge and organizational skills in an Administrative Assistant role. Committed to fostering positive relationships and contributing to the overall success of property management teams.

Healthcare professional well-versed in-patient care management and clinical operations. Known for effectively coordinating care plans and ensuring compliance with healthcare standards. Focused on team collaboration and delivering exceptional patient outcomes, adaptable to changing healthcare needs. Skilled in-patient assessment, staff supervision, and time management. Hardworking and passionate with strong organizational skills eager to secure a nursing job position. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and learn what is necessary to meet team goals. Reliable and adaptable, consistently meeting changing needs. Skilled in organization, communication, and multitasking. Possesses excellent problem-solving skills and ability to think and act quickly to find solutions.

Over a career spanning 7+ years, I have led global programs and customer service operations at Amazon, with a strong focus on stakeholder management, program execution, and people development. I have extensive experience in managing the full product lifecycle of internal support tools, owning product roadmaps, and leading feature enhancements in collaboration with tech and design teams. My background includes deep operational insights, as well as end-to-end ownership of digital products aimed at improving global customer service outcomes.

Dynamic professional with experience as a Personal Accountant at Kolam Pancing Master Udang, adept in documentation and financial management. Proven time management and organizational skills enhance efficiency. Fluent in English, Tamil, and Malay, I excel in interpersonal communication, ensuring clarity and collaboration in diverse environments.

Hector Duque

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