Hector Elizondo
San Antonio,TX
Summary
Versatile Senior Manager specializing Service Delivery and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
13
13
years of professional experience
Work History
Senior Manager, Service Delivery EE / PS
Rackspace US
03.2024 - Current
- Provided strategic input during executive meetings, influencing decision-making on technology investments and resource allocation.
- Coordinated with HR department to recruit highly skilled talent for open positions within the IT team.
- Developed and enforced IT policies to maintain compliance with regulatory standards while supporting business objectives.
- Managed large-scale IT projects, ensuring on-time completion within budget constraints.
- Collaborated with cross-functional teams to identify technology needs and develop customized solutions.
- Reviewed and assessed architecture design, implementation, testing, and deployment needs to identify project requirements and costs.
- Managed teams of contractors and full time staff by coaching, mentoring and driving efficiency.
Manager, Service Delivery Elastic Engineering / PS
Rackspace US
01.2022 - 03.2024
- Led cross-functional teams to achieve project goals on time and within budget.
- Improved service quality, addressing client concerns promptly and professionally.
- Fostered strong relationships with clients to maintain long-term partnerships and drive business growth.
- Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
OpenStack Operations Manager
Rackspace US
03.2019 - 12.2021
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led a skilled OpenStack engineer team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Implementation Manager - OpenStack
Rackspace
07.2014 - 02.2019
- Created detailed project plans outlining scope, timeline, resources, and deliverables, ensuring all stakeholders were aligned with expectations.
- Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
- Implemented continuous improvement initiatives that resulted in increased efficiency across various stages of the implementation process.
- Streamlined implementation processes by identifying inefficiencies and implementing best practices, resulting in reduced project timelines.
- Exceeded client expectations by delivering high-quality solutions tailored specifically to their unique needs and requirements consistently throughout projects undertaken over time range.
Technical Account Manager
Rackspace US
06.2011 - 06.2014
- Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.
- Conducted regular account reviews to proactively identify areas of improvement and implement necessary changes.
- Led cross-functional teams to deliver customized solutions that exceeded client expectations.
- Collaborated with sales teams for seamless product integration and enhanced customer experience.
Education
No Degree - Business Administration And Management
Texas A&M University, San Antonio
Skills
- Talent Development
- Resource Allocation
- Cross-Functional Communication
- Documentation And Reporting
- Project Management
- Partnership Development
Languages
Spanish
Native or Bilingual
Timeline
Senior Manager, Service Delivery EE / PS
Rackspace US
03.2024 - Current
Manager, Service Delivery Elastic Engineering / PS
Rackspace US
01.2022 - 03.2024
OpenStack Operations Manager
Rackspace US
03.2019 - 12.2021
Implementation Manager - OpenStack
Rackspace
07.2014 - 02.2019
Technical Account Manager
Rackspace US
06.2011 - 06.2014
No Degree - Business Administration And Management
Texas A&M University, San Antonio
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