Hector Espinoza
Ontario,CA
Summary
Dynamic operations manager with a proven track record at Kogeo, excelling in streamlining processes and enhancing efficiency. Skilled in budget control and staff management, I foster a culture of continuous improvement while driving revenue growth. Adept at mentoring teams, I leverage strong relationship-building skills to achieve operational excellence.
Professional in branch management with strong expertise in operations and team leadership. Skilled in customer service, financial oversight, and staff development. Adept at fostering collaboration and driving results. Reliable, adaptable, and focused on meeting organizational goals.
Proactive Assistant Branch Manager with great financial product expertise and passion for customer service. Commended for going above and beyond to exceed corporate goals demonstrated over 1 year of financial industry expertise.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Controlled Products
11.2024 - Current
- Supported daily branch operations by managing customer inquiries and resolving issues promptly.
- Assisted in training new staff on company policies and customer service standards.
- Coordinated inventory management processes to ensure stock availability and accuracy.
- Collaborated with team members to enhance workflow efficiency and service delivery.
- Assisted in developing sales strategies to increase branch revenue and customer engagement.
- Assisted Branch Manager in creating annual budgets, tracking expenses, and making strategic adjustments as needed to optimize financial performance.
- Developed strong rapport with clients through proactive engagement, resulting in increased customer satisfaction ratings.
- Coordinated regular audits to identify discrepancies and improve inventory processes.
Senior Operations Manager
Kogeo
05.2022 - 10.2024
- Streamlined operational processes to enhance efficiency and reduce costs.
- Led cross-functional teams to implement strategic initiatives and improve service delivery.
- Developed and maintained key performance indicators to monitor operational effectiveness.
- Mentored junior staff, fostering a culture of continuous improvement and accountability.
- Oversaw compliance with industry regulations, ensuring adherence to quality standards.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
Assistant Manager
JCT INC.
03.2020 - 05.2022
- Led team in executing operational strategies to enhance efficiency and streamline workflows.
- Developed training programs for new staff, improving onboarding experience and knowledge retention.
- Analyzed operational data to identify trends, driving informed decision-making for process improvements.
- Coordinated cross-functional projects, ensuring alignment with company objectives and timely completion.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Supervisor
Del Real Foods
06.2014 - 02.2020
- Analyzed performance metrics to identify areas for improvement and drive results-oriented strategies.
- Led cross-functional meetings to align objectives and streamline communication across departments.
- Oversaw daily production operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on operational processes and best practices.
- Developed training programs that increased staff competency and productivity across the team.
- Resolved issues quickly to maintain productivity goals.
- Inspected incoming and outgoing materials for accuracy and quality.
Education
No Degree - Architectural Drafting
ITT Technical Institute
San Dimas, CA06-2009
High School Diploma -
Valley View High School
Ontario, CA06-2006
Skills
- Operations management
- Business development
- Budget control
- Staff management
- Revenue generation
- Customer service
- Customer relationships
- Coaching and mentoring
- Excellent work ethic
- Relationship building and management
- Interviewing and hiring
- Project management
- Sales planning
- Productivity improvement
- KPI reporting
- Operational excellence
- Cost reduction
- Logistics management
- Payroll administration and timekeeping
Certification
CPSG-U System Design Hands-ON October 10th 2025
Timeline
Assistant Branch Manager
Controlled Products
11.2024 - Current
Senior Operations Manager
Kogeo
05.2022 - 10.2024
Assistant Manager
JCT INC.
03.2020 - 05.2022
Supervisor
Del Real Foods
06.2014 - 02.2020
No Degree - Architectural Drafting
ITT Technical Institute
High School Diploma -
Valley View High School