Hector Figueroa
Plainfield
Summary
Compassionate COVID-19 Tester lends extensive knowledge of virus assessment, sample collection and care. Expert oversight of sensitive testing, specimen storage and documentation processes. Offers intimate understanding of complex novel coronavirus considerations and mandates. Resourceful grasp of regulatory requirements, PPE necessities and common COVID-19-related resources. Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
9
9
years of professional experience
Work History
Commercial Specialist
AutoZone
12.2022 - Current
- Provided exceptional customer service by addressing issues promptly and ensuring complete satisfaction throughout all transactions.
- Utilized data-driven insights to optimize pricing strategies, resulting in increased profitability without sacrificing customer satisfaction or loyalty.
- Demonstrated flexibility in accommodating last-minute changes or additional stops as needed.
- Managed paperwork efficiently, keeping accurate records of all deliveries made during each shift.
- Handled cash transactions accurately, ensuring prompt payment for delivered items.
- Enhanced delivery efficiency by mapping out optimal routes and adhering to strict schedules.
- Provided training support for new hires joining the Auto Parts Delivery Driver team.
- Built strong relationships with customers through effective communication and timely deliveries.
- Developed a loyal customer base by consistently delivering exceptional service and support during every interaction.
COVID-19 Tester
KNR Ventures LLC
11.2021 - 01.2022
- Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
- Administered and interpreted infrared temperature scans, blood samples and surveys.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
Warehouse Packer
Prologistics
05.2021 - 06.2021
- Loaded merchandise into specific packages suited for product dimensions.
- Reviewed orders to verify products met specifications.
- Added packed boxes to conveyor belts for movement to shipping stations.
Commercial Cleaner
Green T Services
11.2020 - 03.2021
- Handled equipment, chemicals and materials properly and with caution.
- Wiped down conference tables and reception desks to remove smears and fingerprints on surfaces.
- Organized and used industrial cleaning products following strict safety procedures.
- Cleaned up biohazards and industrial waste by carefully following optimal safety protocols.
Front Desk Manager
Camargo's Tire And Auto Repair
01.2019 - 06.2020
- Provided services efficiently and with high level of accuracy.
- Purchased parts and supplies to manage inventorying stock.
- Contained costs by using warranty and evaluating service and parts options.
- Maintained vehicle records by recording service and repairs.
- Performed safety and emissions inspections.
- Delegated jobs to subordinates and monitored quality of work.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Grocery Clerk
Jewels Osco
11.2015 - 06.2016
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Retrieved items for customers and verified prices.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
High School Diploma -
St. Joseph High School
Westchester, IL06.2018
Skills
- Aseptic procedures
- Database Management
- Lab equipment maintenance
- Raw material testing
- Test data analysis
- Maintenance and Repair
- Excellent Communication
- Written Communication
- Cultural Awareness
- Problem-Solving
- Analytical and Critical Thinking
Timeline
Commercial Specialist
AutoZone
12.2022 - Current
COVID-19 Tester
KNR Ventures LLC
11.2021 - 01.2022
Warehouse Packer
Prologistics
05.2021 - 06.2021
Commercial Cleaner
Green T Services
11.2020 - 03.2021
Front Desk Manager
Camargo's Tire And Auto Repair
01.2019 - 06.2020
Grocery Clerk
Jewels Osco
11.2015 - 06.2016
High School Diploma -
St. Joseph High School
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