Hector Figueroa
Kissimmee,FL
Summary
Accomplished leader with a proven track record at Stress Nut Llc, enhancing production efficiency and fostering supplier relationships. Expert in GMP knowledge and operational excellence, I excel in problem-solving and team leadership, significantly improving customer satisfaction and quality standards. Achieved a notable increase in production efficiency, demonstrating exceptional professionalism and communication skills. Finding new customers and generating leads through cold calls, trade shows, and mailing list. Extremely creative in work and personal environments
Overview
36
36
years of professional experience
Work History
Head of Quality Control and Marketing and Sale Rep
Stress Nut Llc
12.2021 - 06.2024
- Initiated cross-functional collaborations with engineering and manufacturing teams to identify root causes of defects and implement corrective actions.
- Reduced waste by optimizing manufacturing processes, increasing overall production efficiency while maintaining high-quality output.
- Championed a culture of continuous improvement by fostering open communication channels between employees at all levels within the organization.
- Enhanced employee engagement in quality initiatives by recognizing individual contributions and promoting a culture of accountability.
- Led a team of quality assurance professionals, ensuring consistent adherence to company standards and regulatory requirements.
Graphic Artist / Web Designer
Graphic Team / Kmart and Sears
06.2012 - 08.2018
- Created digital image files for use in digital and traditional printing methods.
- Refined and updated existing design templates to maintain brand consistency across all marketing channels.
- Used Software to create images and layouts.
- Designed website layouts, templates, and unique branded looks.
- Applied knowledge of production to create high-quality images.
- Developed print materials such as brochures, banners, and signs.
- Completed final touches for projects before rollout.
- Participated in brainstorming sessions for new projects, contributing innovative ideas that were incorporated into final designs.
- Conducted market research on industry trends to inform design decisions while remaining ahead of competitors in the field.
Head of Shipping, Sales and Customer Service
J&C Corporation
02.2008 - 02.2012
- Crafted well-structured employee handbooks that clearly outlined corporate expectations and responsibilities, fostering a compliant work environment.
- Developed strong relationships with key clients, leading to repeat business and long-term partnerships.
- Reduced costs for the department through effective negotiation with vendors and carriers.
- Handled crisis situations effectively by quickly assessing problems, developing solutions, and implementing corrective actions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Exceeded sales targets through effective planning and goal setting.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Achieved or exceeded company-defined sales quotas.
Master Control
Wapa TV
08.1992 - 04.2000
- Reduced technical errors by diligently overseeing master control operations, ensuring smooth transitions between programs and commercials.
- Trained incoming staff on best practices in master control operations, fostering a culture of excellence within the department.
- Achieved consistent on-air continuity with accurate timing of commercial breaks and program elements through close collaboration with Master Control Operators.
- Maintained detailed documentation of all master control activities, allowing for easy reference when addressing issues or preparing reports for management review.
- Provided technical support for other departments, lending expertise on master control systems operation and best practices.
Video Director and Producer
Skinny Films / WSJU Channel 18, Carolina PR
12.1988 - 09.1989
- Increased brand visibility by directing high-quality promotional videos for clients across multiple industries.
- Optimized lighting setups for improved visual quality in a variety of indoor and outdoor shooting environments.
- Oversaw the entire pre-production planning phase including location scouting, casting, and crew selection to ensure smooth project execution.
- Enhanced video production quality by implementing innovative filming techniques and equipment.
- Streamlined the editing process for faster turnaround times, leading to increased client satisfaction.
- Utilized lighting, camera angles and movement to create visual styles of films.
- Directed actors and crews to create vision for films and bring scripts to life.
- Produced marketing videos to help businesses increase revenue.
Education
High School Diploma -
Gabriela Mistral High School
San Juan PR05.1984
Skills
- GMP Knowledge
- Operational Excellence
- Documentation Control
- Product Inspection
- Customer complaint handling
- Supplier quality management
- Problem-solving abilities
- Customer Satisfaction
- Supplier Relationship Management
- Issue Resolution
- Customer Service
- Multitasking Abilities
- Excellent Communication
- Team Leadership
- Professionalism
Accomplishments
- Design - Responsible for creative design for prominent Sears and Kmart.
- More than 2500 video productions. (Music Videos, Commercial Advertising, social media and marketing.)
- Exceeding revenue targets
- Securing key clients
- Consistently providing exceptional customer service
- Using negotiation skills to find common ground, overcome objections, and close deals
- Informing buyers about new products and services
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Head of Quality Control and Marketing and Sale Rep
Stress Nut Llc
12.2021 - 06.2024
Graphic Artist / Web Designer
Graphic Team / Kmart and Sears
06.2012 - 08.2018
Head of Shipping, Sales and Customer Service
J&C Corporation
02.2008 - 02.2012
Master Control
Wapa TV
08.1992 - 04.2000
Video Director and Producer
Skinny Films / WSJU Channel 18, Carolina PR
12.1988 - 09.1989
High School Diploma -
Gabriela Mistral High School
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