Hector Flores
Fort Worth,TX
Summary
Dynamic Operations Manager with a proven track record at FedEx Ground, excelling in problem-solving and team leadership. Spearheaded process improvements that enhanced operational efficiency and reduced delays. Skilled in staff training and development, fostering a motivated workforce while ensuring compliance with safety protocols and optimizing inventory management.
Overview
10
10
years of professional experience
Work History
Package Handler
FedEx Ground
11.2015 - 09.2016
- Operated conveyor systems to efficiently sort packages for distribution.
- Ensured compliance with safety protocols during loading and unloading processes.
- Trained new team members on package handling procedures and equipment usage.
- Collaborated with team to optimize workflow and reduce processing time.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
Package Handler Trainer
FedEx Ground
09.2016 - 01.2017
- Trained new package handlers on safety protocols and operational procedures.
- Developed training materials to enhance onboarding efficiency and effectiveness.
- Streamlined workflow processes, reducing training time for new hires.
- Monitored performance of trainees, providing constructive feedback for improvement.
- Collaborated with management to identify skill gaps and tailor training programs accordingly.
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
Operations Manager
FedEx Ground
02.2017 - Current
- Supported daily operations by coordinating schedules and logistics for team activities.
- Assisted in implementing process improvements to enhance operational efficiency.
- Learned safety protocols and standard operating procedures to ensure compliance.
- Collaborated with team members to streamline workflows and reduce delays.
- Adapted quickly to changing priorities while maintaining focus on tasks at hand.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
Arlington Heights High School
Fort Worth, TX06.2015
Skills
- Problem-solving
- Team leadership
- Operations management
- Operations monitoring
- Decision-making
- Employee relations and conflict resolution
- Staff training
- Policies and procedures implementation
- Employee motivation
- Staff development
- Work flow planning
- Warehouse operations
Timeline
Operations Manager
FedEx Ground
02.2017 - Current
Package Handler Trainer
FedEx Ground
09.2016 - 01.2017
Package Handler
FedEx Ground
11.2015 - 09.2016
High School Diploma -
Arlington Heights High School
Similar Profiles
RAYMOND JACOBSRAYMOND JACOBS
Truck Driver at Maverick Ground Transportation-FedEx GroundTruck Driver at Maverick Ground Transportation-FedEx Ground
Savion ThompsonSavion Thompson
Package Handler at FedEx, FedEx GroundPackage Handler at FedEx, FedEx Ground
Christy WashingtonChristy Washington
Admin/Package Handler at FedEx Ground/ FedEx ExpressAdmin/Package Handler at FedEx Ground/ FedEx Express
Amber JacksonAmber Jackson
Ground Package Handler at FedEx, FedEx GroundGround Package Handler at FedEx, FedEx Ground
Lillian KnothLillian Knoth
Shift Supervisor at StarbucksShift Supervisor at Starbucks