Hector Garcia
Roma,TX
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
3
3
years of professional experience
Work History
Human Resources Assistant
Hector Garcia
11.2021 - 02.2023
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
Customer Service Representative
Hector Garcia
08.2020 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
Education
Associate of Arts - Education Administration
South Texas College
Mcallen, TX08.2017
Skills
- Administrative Skills
- Office Administration
- Payroll Processing
- Maintaining files
Timeline
Human Resources Assistant
Hector Garcia
11.2021 - 02.2023
Customer Service Representative
Hector Garcia
08.2020 - 07.2021
Associate of Arts - Education Administration
South Texas College
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